Polar Pro filters
566 6 2019-1-12
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djiuser_KxGiqWFz1u8J
lvl.2
Flight distance : 83245 ft
United States
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I have just received my polar pro filter i bought off amazon. The nd16 filter has what seems to be a scratch or glue almost right in the center of the lens which i can see through both sides of the lens. Has anyone else experienced this with brand new polar pro nd filters? And if so what did you do?
2019-1-12
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DJI Stephen
DJI team
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Hello and good day. I am sorry for the trouble and to know that the new ND filters that you have purchased and received has a scratch on it. Have you tried to wipe the lens with a clean cloth to see if scratch will be remove? Can you also please post a picture of the said issue. For us to help you further? Thank you.
2019-1-12
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djiuser_KxGiqWFz1u8J
lvl.2
Flight distance : 83245 ft
United States
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Yes I have wiped them good. The spot will not go away
2019-1-12
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_KxGiqWFz1u8J Posted at 1-12 13:58
Yes I have wiped them good. The spot will not go away

Hi, sorry to hear that. I would recommend you contact Amazon directly to request a replacement as soon as possible. If you  have other concern or any problems along the process, please let us know. Thanks for your support.
2019-1-12
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M2Wair
First Officer
Flight distance : 1192231 ft
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Ireland
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Got polar pro for all our drones, osmo etc and never once had an issue, fast service and of the highest quality, but then again we get direct from polar pro and guaranteed authenticity.

Send back to Amazon for replacement
2019-1-12
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jacksonnai
Captain
Malaysia
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djiuser_KxGiqWFz1u8J Posted at 1-12 13:58
Yes I have wiped them good. The spot will not go away

I thinks you should contact the seller
2019-1-13
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ShermanFlyer
First Officer
Flight distance : 596896 ft
United States
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I have had no issues with my Polar Pro filters. I would contact the seller and get a replacement
2019-1-13
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