We had a new Phantom 4 fall out of the sky today. We were flying in a restricted airspace for the DOT. We had our token and everything was good. Was flying fine, then a loss of link. Then fell 400 ft into the median of a freeway. We were extremely lucky that it missed traffic, etc. This is not the first time we have had issues trying to fly after going through the process of getting waivers and tokens. This is a huge problem for all public safety entities that routinely have to fly near airports. DJI there has got to be a better safer way to do this...

Restricted airspace isn't the reason for it falling out of the sky. DJI drones are programmed to land when entering restricted airspace.  Follow the directions and upload your flight log and come back and post the link and someone will most likely figure out why it happened.   https://www.phantomhelp.com/LogViewer/Upload/

fansb1fe1104 Posted at 1-15 11:56
Restricted airspace isn't the reason for it falling out of the sky. DJI drones are programmed to land when entering restricted airspace.  Follow the directions and upload your flight log and come back and post the link and someone will most likely figure out why it happened.   https://www.phantomhelp.com/LogViewer/Upload/

Indeed, this is a first. Working on getting the logs now. Its in pretty bad shape...

UAS ISAO Posted at 1-15 12:28
Indeed, this is a first. Working on getting the logs now. Its in pretty bad shape...

It should only take a minute.
The log is on your phone or tablet.
Follow the instructions in the link provided above and post a link to the report it provides.

Hello and good day UAS ISAO. I am sorry to know what happened to your previous flight with your DJI Phantom 4 Pro. This is not the experience we want you to have with DJI and with your DJI Phantom 4 Pro. Since this issue happened please contact DJI Support at https://www.dji.com/support for us to help you further. Kindly please sync the flight records as well using the DJI Go 4 application. Thank you.