Do DJI on purpose train their tech support to insult customers? or is just the way they do business? the line "this is the DJI policy" is the best...they will do everything they can not to help you and on the end "sorry for inconvenience" Try to replace malfunctioning "pumping focus" DJI Osmo Pocket...well NO...they will not. This is the policy of DJI...not to help you So if you planning to buy DJI product. Keep this in mind....They will not replace the broken unit even if they ship it like that...you just screw. I never experience worst customer service in my 45 years of professional work…They ship you malfunctioning unit and then refuse to replace it….DJI Policy.
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