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Activating DJI Smart Controller failed
2541 7 1-17 13:16
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Nico77
lvl.2
Germany
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Hey There,

i've received my smart controller today and after I've charged it up I was all ready to connect it to my mavic 2. After entering my username/password for DJI it says I have to activate the devide. As soon as I do that I am getting the following error message:

ACTIVATION FAILED. PLEASE TRY AGAIN

ACTIVATION FAILED. SERVER ERROR (400)
PLEASE TRY AGAIN. IF THE PROBLEM PERSISTS,
PLEASE CONTACT DJI SUPPORT FOR HELP.


NB: I have succesfully connected to my WiFi for this and succesfully logged in to my DJI account. Ofcourse i can use the device because i can''t get passed this mandatory activation. Please advice......

EDIT:

I've called with DJI Support in the US and the guy there fixed my problem. Great help. We did this to fix the activation failure:

Removed the SDCard I already installed and rebooted the device.

After this activation worked like a charm
1-17 13:16
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DJI Gamora
Super Moderator

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Hi there, thank you for reaching out and we're sorry to hear about the mishap. Glad to hear one of the support was able to provide you the correct resolution and it works with your end. If you have any question or concern feel free to reach us back.
1-17 15:45
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Snufflebunny
lvl.3
Flight distance : 2015741 ft
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United States
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Thank you for posting this as mine just arrived and I had the same issue.  You really stopped a headache from ensuing.  Thanks
1-28 09:44
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fans34ce5607
New
United States
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Hello I am having a similar issue. I am connected to WiFi, logged in successfully but receive error when trying to activate. ACTIVATION FAILED. SERVER ERROR (500)

I've only charged the controller and haven't installed any SD cards.
1-28 11:58
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fansdcda899b
lvl.2
Flight distance : 174564 ft
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United States
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fans34ce5607 Posted at 1-28 11:58
Hello I am having a similar issue. I am connected to WiFi, logged in successfully but receive error when trying to activate. ACTIVATION FAILED. SERVER ERROR (500)

I've only charged the controller and haven't installed any SD cards.

I had the same issue.  The guy I called for support was in a hurry to get off the phone and provided zero help.  What I had to do was make my time eastern even though I am central.  No idea why I had to do that but it worked.  Support told me to try a different wifi or setup new account.  I could login successfully so why would I need to change any of that.   DJI support was not interested in helping me at all on that call.   Anyway I got it working.  Hope this helps.
1-28 12:44
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djiuser_PEp4mLwh74c7
Second Officer
Flight distance : 4593241 ft
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United States
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Try to activate it on DJI Assistant 2 for Mavic
1-28 13:02
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H23P21
New
United States
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Thank you for the responses. After retrying several times it was able to activate. But unfortunate now i can not update the firmware. Keeps saying update failed disconnected on the controller and update failed after downloading on the DJI assistant.  
1-28 17:58
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djiuser_PEp4mLwh74c7
Second Officer
Flight distance : 4593241 ft
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United States
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H23P21 Posted at 1-28 17:58
Thank you for the responses. After retrying several times it was able to activate. But unfortunate now i can not update the firmware. Keeps saying update failed disconnected on the controller and update failed after downloading on the DJI assistant.

I solved the same problem: SC always asks to update the firmware to 0300. Finally I connected the drone to assistant 2 for mavic (2018 Dec version), I can easily update 0300 firmware, then the firmware update on SC disappeared.
1-28 18:19
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