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Will DJI ever update Goggles RE issue (M2/GogglesRE EXTREME LIMITED RANGE)
2401 9 2019-1-20
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djiuser_Tuuz94kwu5xM
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Flight distance : 1643907 ft
United States
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Id like an approximate date of when DJI will actually support their product, Goggles RE/Mavic 2, with new updates that will focus on the specific issue of GOGGLES RE LIMITING HORIZ. RANGE, WHEN & ONLY WHEN, CONNECTED TO MAVIC 2.

When the Goggles RE are connected to Mavic 2 drones, the range is extremely limited in distance. My M2Z loses signal, w/o warning, at 1000ft precisely (+/-50ft). AS SOON AS I POWER OFF GOGGLES, SIGNAL COMES BACK STRONG AND I CAN FLY FOR MILES!

Please visit these other URLs to see for yourself, or just google "DJI Mavic 2 and Goggles RE signal loss range limit"

https://forum.dji.com/forum.php?mod=viewthread&tid=169052&pid=1729416&page=1&extra=&mobile=2#pid1729416

https://forum.dji.com/thread-166775-1-1.html

https://forum.dji.com/thread-165586-1-1.html

https://forum.dji.com/thread-165635-1-1.html

https://forum.dji.com/thread-166544-1-1.html

https://forum.dji.com/forum.php?mod=viewthread&tid=101334&pid=1729419&page=3&extra=&mobile=2#pid1729419

https://forum.dji.com/thread-173165-1-1.html

https://forum.dji.com/thread-166775-1-1.html

https://forum.dji.com/forum.php?mod=viewthread&tid=169052&pid=1729416&page=1&extra=&mobile=2#pid1729416
2019-1-20
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enthusiastic
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Flight distance : 187316 ft
Netherlands
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Absolutely agree that this issue must be the top priority for DJI now and fix it!
2019-1-20
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djiuser_Tuuz94kwu5xM
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Flight distance : 1643907 ft
United States
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Just found this post, where a Phantom Pro V2 user states the very same issue with Goggles RE Range Limit/Loss of Signal, which tells me that this issue goes beyond the Mavic 2 series and is actually an Occusync 2.0 issue...

The URL is below. See posts #18 & 20

https://phantompilots.com/threads/phantom-4-pro-v2-0-range-is-awful.136270/

I sincerely hope DJI is working on this!
Customers are losing confidence, myself included, but whats worse (to DJI, at least) is that I know, personally, 20+ people who decided against buying the Goggles due to this issue... and who can blame them!
2019-1-20
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Gadget Guy
Second Officer
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United States
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I've come to the conclusion that they can't fix it we got screwed.  
2019-1-20
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djiuser_Tuuz94kwu5xM
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Flight distance : 1643907 ft
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Gadget Guy Posted at 1-20 15:25
I've come to the conclusion that they can't fix it we got screwed.

I worry too thats the case, since we've not heard anything in months.

If they cant fix the issue, they really should offer a SMART CONTROLLER or CRYSTALSKY, so we could at least RUN HDMI OUT to goggles. This would be far from a fix, but it would make me think DJI might actually give a damn about its customers?

One things for certain though, IF DJI DOES NOTHING, Ill not only NEVER BUY DJI again, but Ill also waste alot of my time POSTING NEGATIVE INSIGHT ON DJI, because its worth it to me to let others know as I hate false advertising.  HOWEVER, THIS IS ONLY IF THEY DO NOTHING! Thats purely on DJI...
2019-1-20
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fans55ae5496
Captain

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"but it would make me think DJI might actually give a damn about its customers?"

Give up that thought...

This happens on all of their products.

They promise say 10 features, it ships with 4 working.

In 3 months they fix 1-2 of the remaining 6 features and break one of the original 4.

In 6 more months they fix another of the features originally promised, and break something else.

Rinse, repeat....until

Mavic 3 superPro comes out and you start the process over again.
2019-1-20
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djiuser_Tuuz94kwu5xM
lvl.4
Flight distance : 1643907 ft
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Just found an article attempting to bring some attention to this issue...

https://dronedj.com/2019/01/21/dji-mavic-2-goggles-racing-edition-combo/amp/

Have a read, then PARTICIPATE IN THE POLL IF U HAVE USED THE GOGGLES RE W/ MAVIC2 (theres a link in article), so we can get a rough idea of the ratio of affected vs not affected...

Thx everyone
2019-1-25
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djiuser_Tuuz94kwu5xM
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Flight distance : 1643907 ft
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fans55ae5496 Posted at 1-20 21:13
"but it would make me think DJI might actually give a damn about its customers?"

Give up that thought...

Its incredibly sad but Im starting to understand that your completely correct about DJI practices. Im most likely done with them as a customer, mostly because they cant even bother to comment on a timeframe. Thats not much to ask for $1800.
2019-1-28
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SlimShady
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Flight distance : 342113 ft
United States
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I agree it would be nice to at least have someone from DJI comment on this issue. Pretty sure everyone that bought the Mavic 2 and Goggles RE, is having this issue. And for DJI to not even comment on it, is a sign of their very poor customer service. Would be nice to get a refund on this product!
2019-1-28
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SlimShady
lvl.4
Flight distance : 342113 ft
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DJI DO YOU HEAR US LOL. It's funny how "customer service" or lack thereof, picks and chooses what they respond to. My guess, is they will respond to this right before an update is released. Which could be months or years.
2019-1-29
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