I'm having an issue with the yaw motor on my X5 and want to send it in for service, but when i try to select the device it is not available. I enter the serial number and it is not recognized.  How can i open a repair ticket for it?

Thanks.

Hi Paul, sorry to hear that, could you please PM me the serial number of your gimbal so that we can check? Thank you.

DJI Mindy Posted at 1-21 00:52
Hi Paul, sorry to hear that, could you please PM me the serial number of your gimbal so that we can check? Thank you.

Thanks for your help Mindy. it is 058dcj09000534. Here is a picture of it.  

Paul Suthard Posted at 1-21 07:55
Thanks for your help Mindy. it is 058dcj09000534. Here is a picture of it.  [view_image]

Hi Paul, please select All Models--Inspire 1 series--Inspire Pro and then send in the X5.

DJI Mindy Posted at 1-21 18:31
Hi Paul, please select All Models--Inspire 1 series--Inspire Pro and then send in the X5.[view_image][Image]

Thank you Mindy

Paul Suthard Posted at 1-21 18:58
Thank you Mindy

No problem, please keep me updated with the case number, I will remark in the case.