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360 5 1-20 21:14
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Paul Suthard
lvl.4
Flight distance : 116604 ft
United States
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I'm having an issue with the yaw motor on my X5 and want to send it in for service, but when i try to select the device it is not available. I enter the serial number and it is not recognized.  How can i open a repair ticket for it?

Thanks.
1-20 21:14
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DJI Mindy
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Flight distance : 7 ft
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Hi Paul, sorry to hear that, could you please PM me the serial number of your gimbal so that we can check? Thank you.
1-21 00:52
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Paul Suthard
lvl.4
Flight distance : 116604 ft
United States
Offline

DJI Mindy Posted at 1-21 00:52
Hi Paul, sorry to hear that, could you please PM me the serial number of your gimbal so that we can check? Thank you.

Thanks for your help Mindy. it is 058dcj09000534. Here is a picture of it.  
1-21 07:55
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DJI Mindy
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Flight distance : 7 ft
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Paul Suthard Posted at 1-21 07:55
Thanks for your help Mindy. it is 058dcj09000534. Here is a picture of it.  [view_image]

Hi Paul, please select All Models--Inspire 1 series--Inspire Pro and then send in the X5. GTScreenshot_20190122_102718.png
1-21 18:31
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Paul Suthard
lvl.4
Flight distance : 116604 ft
United States
Offline

DJI Mindy Posted at 1-21 18:31
Hi Paul, please select All Models--Inspire 1 series--Inspire Pro and then send in the X5.[view_image][Image]

Thank you Mindy
1-21 18:58
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DJI Mindy
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Flight distance : 7 ft
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No problem, please keep me updated with the case number, I will remark in the case.
1-21 19:10
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