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Spark in need of repair
1394 6 2019-1-24
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Goingup
lvl.1

United States
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I have a Spark that has crashed a couple times now and I have 2 things going on:

1. I am getting a gimbal motor overload error.  With the drone off the gimbal seems to move real freely up and down. But when powered up and hovering in one spot the whole gimbal assembly all of a sudden vibrates very excessively from side to side. It also doesn't seem to have the full range of motion up and down.

2. The main body is cracked near one of the arms.

So it is in need of some repair.  I have watched some videos and I think I would be good doing the body replacement.  Looks like a lot of disassembly but not to scary. The only thing that scares me a little is the soldering of the motors.  Looks like a new body on Amazon is about $30.

The thing I don't know about is the gimbal,  would  I just need to replace the gimbal motor assembly - $11 part on amazon?

I am also curious to know if anyone has sent their drone into DJI for repair.  Any estimate of the cost to fix these 2 items.

Any thoughts would be appreciated.

Thanks!!
2019-1-24
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DJI Stephen
DJI team
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Hello and good day Goingup. I am sorry to know what happened to your previous flight with your DJI Spark. This is not the experience we want you to have with DJI. Since this issue happened please contact DJI Support at https://www.dji.com/support for us to help you further. Thank you.

2019-1-24
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fans6f66f9da
Second Officer
United States
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looks like gimbal will cost up to $132. the body cover is listed as $4. https://repair.dji.com/repair/price-inquiry
2019-1-24
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Goingup
lvl.1

United States
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fans6f66f9da Posted at 1-24 13:52
looks like gimbal will cost up to $132. the body cover is listed as $4. https://repair.dji.com/repair/price-inquiry

The body is the main body not the cover.  Look like the part was about $30, but not sure about the labor to replace.
2019-1-24
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Goingup
lvl.1

United States
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DJI Stephen Posted at 1-24 13:19
Hello and good day Goingup. I am sorry to know what happened to your previous flight with your DJI Spark. This is not the experience we want you to have with DJI. Since this issue happened please contact DJI Support at https://www.dji.com/support for us to help you further. Thank you.

[view_image]

DJI Stephan - Customer support was not very helpful.  All I got there was the only option would be to send it in to get repaired and then I will get an estimate for the repairs.   I would like to get a better idea about the repair cost before I send it out so I decide if I want them to repair it or if I should repair myself.
2019-1-24
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Goingup
lvl.1

United States
Offline

DJI Stephen Posted at 1-24 13:19
Hello and good day Goingup. I am sorry to know what happened to your previous flight with your DJI Spark. This is not the experience we want you to have with DJI. Since this issue happened please contact DJI Support at https://www.dji.com/support for us to help you further. Thank you.

[view_image]

DJI Stephan - Customer support was not very helpful.  All I got there was the only option would be to send it in to get repaired and then I will get an estimate for the repairs.   I would like to get a better idea about the repair cost before I send it out so I decide if I want them to repair it or if I should repair myself.
2019-1-24
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DJI Stephen
DJI team
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Goingup Posted at 1-24 16:05
DJI Stephan - Customer support was not very helpful.  All I got there was the only option would be to send it in to get repaired and then I will get an estimate for the repairs.   I would like to get a better idea about the repair cost before I send it out so I decide if I want them to repair it or if I should repair myself.

Thank you for the update Goingup. Before our repair team can give out an estimate on how much the cost of the repair will be. You need to send the drone in for us to perform a diagnosis on it for us to know which parts need to be fixed and replaced.
2019-1-25
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