JoeMavicDHH
First Officer
Flight distance : 8230085 ft
Germany
Offline
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Dear people at DJI,
it is disappointing, not to say outrageous, that you don't support your 'valued' CrystalSky customers at all! You promote that product as professional item but your behaviour regarding CrystalSky customers isn't professional at all! You let them down completely. You may take into account, that we paid a hell lot of money for that brick, which it seems to be right now.
You don't care, how to attach it to the remote in a reliable way since months. You don't care about getting the latest DJI Go 4 app on it. So depending users cannot take advantage of long awaited functions such as way point 2.0.
What is going on in your PR department? It seems that they don't give a sh.. for their customers after receiving the money for equipment.
There is another point which fits into that bad, unprofessional and embarrassing behaviour. Instead of showing a little appreciation to your addicted fan community by letting them use their DJI Select coupons for buying your overpriced smart remote, you don't fulfill your promise (DJI Select coupons are valid for accessories!) and refuse to accept them.
As you may have noticed, I am really annoyed having spent 549,-€ for a gadget, which I cannot use in an appropiate way. I understand that a company has to keep an eye on return of investment, but I claim the same for me as a customer. Remember that we are the ones who are paying your salaries by buying your products!!! It should be one of your main concerns to keep your customers satisfied in the long run. I don't see that attempt.
DJI wouldn't be the first company to loose a lot of customers due to such an unsatisfying behavior.
DJI offers products of high quality if not the best on the market. Don't spoil your reputation by letting your customers down!
Kind regards - Joe
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