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Unable to sign in to YouTube to live stream?
967 31 1-26 18:36
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GlynH
lvl.4
Flight distance : 1290667 ft
United Kingdom
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Hi there,

I’m not having any success trying to log into YouTube to try some live streaming.

Obviously I am connected to the Internet and the aircraft but when I go into the upper right three dot menu and Choose Live Streaming Platform and select YouTube the only option I am presented with is a blue button Basic Mode.

When I press Basic Mode I am immediately presented with a warning that says; .‘Sign in Failed. Please retry.’

So I hit OK, hit the blue Sign In button on the lower right and am taken to a 403 error: disallowed_useragent which I believe is an OAuth issue.

It also states; ‘Google cant sign you in safely inside this app. You can use Google sign-in by visiting this apps website in a browser like Safari or Chrome’

How on earth to I get to sign in on this Smart Controller please?

I have already enabled Live Streaming on Google.

<confused>

Thanks & kind regards,
-=Glyn=-
1-26 18:36
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Fraggboy
Second Officer
Flight distance : 65354 ft
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United States
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While the drone is grounded, have you opened up the browser app and sign in that way?  
1-26 19:17
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GlynH
lvl.4
Flight distance : 1290667 ft
United Kingdom
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Fraggboy Posted at 1-26 19:17
While the drone is grounded, have you opened up the browser app and sign in that way?

Yup!

When I visit YouTube or Google using the Lightning browser on the Smart Controller I’m already signed into both!

-=Glyn=-
1-26 19:20
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Fraggboy
Second Officer
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C’Mon DJI.   Forward this to your R&D team to get fixed.   
1-27 05:43
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DJI Tony
Super Moderator

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Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.
1-31 09:20
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GlynH
lvl.4
Flight distance : 1290667 ft
United Kingdom
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DJI Tony Posted at 1-31 09:20
Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.

Thanks for the reply DJIT.

I just saw an update for the Smart Controller to .0360 but that only fixed the SD Card mounting issue.

There is no way I'm going to install a 3rd party anything so I'll wait for an official DJI fix thank you very much!

Thanks & kind regards,
-=Glyn=-
2-1 12:16
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AnzacJack
lvl.4
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Australia
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Are we still waiting for this DJI?
3-6 02:27
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AnzacJack
lvl.4
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Australia
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I have ended up side loading google chrome onto the smart controller. As suggested uncovered, I was able to get further into the process and it logged into my YouTube account without a problem (after selecting chrome as the default)
But after logging in and giving approval for all to go ahread I get the following screen, and no matter how long I wait, it goes no further. Tried multiple times. Confirmed good string internet connection
3-6 02:52
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AnzacJack
lvl.4
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It doesn’t move past start encoder...and if I press the done button, it just closes out of the process
3-6 02:54
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GlynH
lvl.4
Flight distance : 1290667 ft
United Kingdom
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Does anyone (especially DJI) have any update on this please?

Thanks & kind regards,
-=Glyn=-
3-25 07:48
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coloradoskier
lvl.2
Flight distance : 269236 ft
United States
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DJI Tony Posted at 1-31 09:20
Hi, we're sorry to know about the situation and we do apologize for the incovenience. Currently, you may try to install a third-party browser on the DJI Smart Controller, select the YouTube live streaming platform, and choose the third-party browser when the DJI Smart Controller indicates that the system is jumping to another app. And this issue will be optimized in the firmware update.

Which firmware update (release date)?
3-29 08:43
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Ben Foong 4
lvl.2
Flight distance : 1583256 ft
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United Kingdom
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Im having the same problem with both fb and youtube . Please help!
3-29 08:55
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AnzacJack
lvl.4
Flight distance : 2585512 ft
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Australia
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anyone have any luck with this yet?
3-29 20:11
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Nigelpugh7
Second Officer
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We got our replacement smart controller yesterday after our first unit got stuck on the start up screen.

We tried to updste the firmware to the latest version, it failed 4 times, it actually got stuck at 99% each time.

All of this was using the WiFi on the remote.

Then on the fifth try it completed the firmware update.

We do still have the issue that the histogram does not work however .

3-30 01:14
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GlynH
lvl.4
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Nigelpugh7 Posted at 3-30 01:14
We got our replacement smart controller yesterday after our first unit got stuck on the start up screen.

We tried to updste the firmware to the latest version, it failed 4 times, it actually got stuck at 99% each time.

That's the main reason that I never sent my Smart Controller in to DJI when they gave me an RMA number!

Well that and the fact that as I bought it as a bundle with the M2P means that while it is away I can't fly!

Why DJI can't do what other companies do and charge your credit card when they ship a replacement and credit when they receive the old Smart Controller back I'll never know.

-=Glyn=-
3-30 12:31
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Nigelpugh7
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GlynH Posted at 3-30 12:31
That's the main reason that I never sent my Smart Controller in to DJI when they gave me an RMA number!

Well that and the fact that as I bought it as a bundle with the M2P means that while it is away I can't fly!

Well personally we are happy we got a brand new package and not a second hand repaired remote!

They might take some time to sort these type of issues out, but we are happy we are flying again.

As said on the other thread, we are keeping a close eye on the internal system memory, and will not be installing any new apps for fear of getting stuck again.
3-31 00:10
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Nigelpugh7
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well I'm pleased to report that file transfer works really well now too.

using android brewer on our MacBook Pro we can see all the files and navigation them easily too.

a big improvement.

3-31 01:02
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ff22
First Officer
United States
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Nigelpugh7 Posted at 3-31 01:02
well I'm pleased to report that file transfer works really well now too.

using android brewer on our MacBook Pro we can see all the files and navigation them easily too.

using android brewer

Is that the name of an app?  Beer brewing?
3-31 09:05
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Nigelpugh7
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ff22 Posted at 3-31 09:05
using android brewer

Is that the name of an app?  Beer brewing?

Haha, yes sorry it should read android browser.

This app seems to have a habit of doing autocorrect at the time of updating a post!
3-31 11:39
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ro_flyer
Captain
Flight distance : 4007786 ft
Brazil
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I'm having the same issue for YouTube
4-1 19:06
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CODRONEzoom
lvl.1
Flight distance : 573747 ft
United States
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PLEASE DJI FIX THIS! I cannot stream live from my smart controller. I am starting to feel bamboozled for paying so much money and cant live stream, and all my files are always dated Jan 2013 everytime I reboot the controller. Horrible experience.
4-3 16:35
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AlleganyMedia
New
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I am also unable to livestream and the reason that I purchased the smart controller for all in one ready to go!  I get an error when trying to go live on Facebook but I also cannot get my screen keyboard to go away after typing in the description.
4-4 14:18
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fans79f5168c
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United States
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AlleganyMedia Posted at 4-4 14:18
I am also unable to livestream and the reason that I purchased the smart controller for all in one ready to go!  I get an error when trying to go live on Facebook but I also cannot get my screen keyboard to go away after typing in the description.

Same issue here ... not an android user so I looked it up, topics related say hit the back button. Ok.... lol that didn't work. Contacted support... they got the same result and had no answers.
4-5 14:51
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eashla
lvl.2
Dominican Republic
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The problem is urgent and requires urgent solutions! DJI, HELP!
4-7 11:27
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CODRONEzoom
lvl.1
Flight distance : 573747 ft
United States
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DJI.................Where is the fix for the youtube live stream with the smart controller?! This is a horrible experience to penalize your loyal customers by lying that youre going to fix something in your firmware release, then nothing happens. How difficult is this going to be to get fixed? I want to livestream my flights like I did with all my other drones, now I spend over $1500 and can't live stream. Please respond.
5-7 13:00
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Boffin
First Officer
Australia
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CODRONEzoom Posted at 5-7 13:00
DJI.................Where is the fix for the youtube live stream with the smart controller?! This is a horrible experience to penalize your loyal customers by lying that youre going to fix something in your firmware release, then nothing happens. How difficult is this going to be to get fixed? I want to livestream my flights like I did with all my other drones, now I spend over $1500 and can't live stream. Please respond.

It's YouTube who changed the rules (and Facebook) after the recent incident in New Zealand.

Probably beyond the control of DJI so you might want to take it up with YouTube YouTube Support
5-7 15:38
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GlynH
lvl.4
Flight distance : 1290667 ft
Germany
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Boffin Posted at 5-7 15:38
It's YouTube who changed the rules (and Facebook) after the recent incident in New Zealand.

Probably beyond the control of DJI so you might want to take it up with YouTube YouTube Support

You might want to look at the date I posted my original message which was on 26th January.

I believe the New Zealand incident took place 15th March.

-=Glyn=-

5-8 12:23
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Boffin
First Officer
Australia
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GlynH Posted at 5-8 12:23
You might want to look at the date I posted my original message which was on 26th January.

I believe the New Zealand incident took place 15th March.

My apologies for not checking your original posting date

However, what I said applies for more recent live streaming activities for many social media platforms.

I am in Australia so only get the local news as our government is getting a bit antsy and threatening $$$ billion fines and jail terms for online streaming of criminal activities Australia Live Streaming Rules

As I said, this problem might go above DJI's pay level
5-9 03:25
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Mans World
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Any advice how to live stream from Smart controller to tablet?
5-17 02:58
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BIGDZ
Captain
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Gentlemen, you can live stream to YouTube using custom rtmp address. I did it the other day, learned you can do it from this video. Give it a try!!!!!!

https://www.youtube.com/playlist?list=PLfgz46yxxAu8WHIhximmO4qcClFDZ6IgW
5-17 07:25
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BIGDZ
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https://www.youtube.com/playlist?list=PLfgz46yxxAu8WHIhximmO4qcClFDZ6IgW
5-17 07:25
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BIGDZ
Captain
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Gentlemen, you can live stream to YouTube using custom rtmp address. I did it the other day, learned you can do it from this video. Give it a try!!!!!!

https://youtu.be/OC7aBDPsJIk
5-17 07:27
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