fans61631926
lvl.4
Flight distance : 494672 ft
Canada
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DJI Susan Posted at 1-27 02:38
Hi there, we're sorry for the inconvenience. Could you tell us the case number and your phone number when you contacted our support? Also, please kindly offer the controller SN, we'll double check with our engineers and help you out.
Thank you very much Susan!
The case number is: CAS-2706853-L9Q8Z6
My cell phone number is: 1-416-728-5211
The SN for the Smart Controller: 13MDFBQ0014747
Note, the case number was not created during the phone call to DJI support. The lady, although clarified it was the 5D button, not the joystick, that had this issue, she said it was normal, the 5D button was user detachable. I explained that it was not the case with the 5D button on my original Mavic 2 Pro remote controller. She refused to provide a case number as she thought it was normal, nothing was wrong.
I then used online chat to contact another DJI support, provided the picture as shown here. I was told it was not normal, and I needed to send it back. The case number (CAS-2706853-L9Q8Z6) was given to me by this tech support. Two days later, I received a UPS shippling label, in which, it stated the controller as Mavic 2 Pro controller priced at $379, not Smart Controller with value of $650.
The Smart Controller was ordered on Jan 19th, received on Jan 24th, case# created less than two hours after I received the delivery.
I'm flying to Calgary on Feb 6th, then to Lofoten, Norway, and Iceland for photography trips. I really worried I won't be able to receive the replacement before my flight. As weather is cold, my phone wont last more than a few minutes when connected to original controller. I'm willing to order another Smart Controller immediately and send the defective one back for refund. Hope you can help me with this.
Thanks again!
Henry Liu
www.scenicfoto.com
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