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positive experience with DJI - flyaway
441 6 1-27 07:10
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mediabymartin
lvl.2
Flight distance : 783081 ft
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United States
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I have been flying for over 3 years (Phantom3pro, Inspire 2 and Mavic Air)....always heard about flyaways but never experienced one....
Well, over the xmas holidays I went flying in Montana in a a wide open area and at a distance of about 200 feet my Mavic Air decided to take off on its own, landed on somebody's roof and was unrecoverale to to the location and the amount of snow.....

I reached out to DJI, supplied all the info they requested (including flightlog) and 2 weeks into it they determined that this was some kind of malfunction/not pilot error.
And since the drone was less than 1 year old they are replacing it under warranty !

I wanted to share this positive story as there is always lots of complaining about DJI, whether it is about buggy firmware upgrades or repair issues.

Thank you DJI

martin

1-27 07:10
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DJI Stephen
Super Moderator

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Hello and good day martin. Thank you for sharing your experience with DJI. Rest assured that we are doing our best to help and give out the best customer service possible. Thank you for your support.
1-27 07:12
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hallmark007
Captain
Flight distance : 4199094 ft
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Ireland
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Good job great news.
1-27 07:34
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FatherXmas
Captain
Flight distance : 3943140 ft
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United States
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Fantastic! So far, I've been happy with DJI support, had a couple of times it was difficult to get them to understand what I was saying, but in the end, it worked out.
1-27 07:41
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GroTToFlyeR
First Officer
Flight distance : 1064790 ft
United States
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Nice to hear a bad story with good ending.
1-27 08:25
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Roy Rogers
Captain
Flight distance : 1078701 ft
United States
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Thanks for reporting good customer service
1-27 09:01
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jacksonnai
Captain
Malaysia
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Thanks for sharing!
1-30 05:10
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