Please select Into the mobile phone version | Continue to access the computer ver.
DJI Keeps Avoiding Me, Phantom 4 Pro V2.0
159 3 1-28 18:27
Uploading and Loding Picture ...(0/1)
o(^-^)o
SlammyD90
lvl.3
Flight distance : 904970
United States
Offline

Hello,

This process has been going on now for 4 weeks. I sent my Phantom 4 Pro V2.0 in to be replaced after it had hit a tree during a routine flight, not that big of a deal. I had purchased DJI Care and I paid my deductible and sent the drone in. After a week I started to press DJI support, for answers why the drone had not shipped after they recieved it and I waited the 1-2 business days. The first 3 people I got from support had absolutley no answers for me. Finally they said that the drone was out of stock. Then finally I reached "Jet" with DJI and he provided me a coupon code for the website to replace the drone with the airframe and battery combo. He said I would need to pay for the battery (not a big deal, I have 3 Phantom 4 series drones), which is good with me. I went onto the website to use the coupon code and found out that it was no good. I contacted Jet last Friday and sent him the requested screen shots of every step I took to use the coupon code. Since then I have had no response. It is now Monday night and this is the 3rd or 4th week DJI has been in possesion of my drone. I would like answers. I would really like to resolve this problem like human beings. I just need a solid answer. I may point out that I currently own a Phantom 4, Phantom 4 Pro V2.0 (DJI has this one), Phantom 4 Pro V2.0, DJI Spark, DJI Mavic Pro. If you add that up its a lot of dollars spent with DJI. Its a true shame that as a loyal customer I would have to undergo with treatment.

If someone (DJI Diana) would reach out to me please.

1-28 18:27
Use props
DJI Mindy
Administrator
Flight distance : 2
Offline

Hi SlammyD90, we are sincerely sorry for the troubles that have been caused, I managed to get the email via your Forum account and tried the coupon with the same error, I will inform the team to double check the coupon and contact you as soon as possible, thank you.
1-28 18:46
Use props
SlammyD90
lvl.3
Flight distance : 904970
United States
Offline

Thank you DJI Mindy, I am trying to get this handled by the Chinese New Year.
1-28 18:49
Use props
DJI Mindy
Administrator
Flight distance : 2
Offline

SlammyD90 Posted at 1-28 18:49
Thank you DJI Mindy, I am trying to get this handled by the Chinese New Year.

I understand your concern, we have informed the team to contact you in working hours, please wait patiently and note the email, thank you.
1-28 19:10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules