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DJI Keeps Avoiding Me, Phantom 4 Pro V2.0
290 5 1-28 18:27
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SlammyD90
lvl.3
Flight distance : 2968302 ft
United States
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Hello,

This process has been going on now for 4 weeks. I sent my Phantom 4 Pro V2.0 in to be replaced after it had hit a tree during a routine flight, not that big of a deal. I had purchased DJI Care and I paid my deductible and sent the drone in. After a week I started to press DJI support, for answers why the drone had not shipped after they recieved it and I waited the 1-2 business days. The first 3 people I got from support had absolutley no answers for me. Finally they said that the drone was out of stock. Then finally I reached "Jet" with DJI and he provided me a coupon code for the website to replace the drone with the airframe and battery combo. He said I would need to pay for the battery (not a big deal, I have 3 Phantom 4 series drones), which is good with me. I went onto the website to use the coupon code and found out that it was no good. I contacted Jet last Friday and sent him the requested screen shots of every step I took to use the coupon code. Since then I have had no response. It is now Monday night and this is the 3rd or 4th week DJI has been in possesion of my drone. I would like answers. I would really like to resolve this problem like human beings. I just need a solid answer. I may point out that I currently own a Phantom 4, Phantom 4 Pro V2.0 (DJI has this one), Phantom 4 Pro V2.0, DJI Spark, DJI Mavic Pro. If you add that up its a lot of dollars spent with DJI. Its a true shame that as a loyal customer I would have to undergo with treatment.

If someone (DJI Diana) would reach out to me please.

1-28 18:27
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi SlammyD90, we are sincerely sorry for the troubles that have been caused, I managed to get the email via your Forum account and tried the coupon with the same error, I will inform the team to double check the coupon and contact you as soon as possible, thank you.
1-28 18:46
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SlammyD90
lvl.3
Flight distance : 2968302 ft
United States
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Thank you DJI Mindy, I am trying to get this handled by the Chinese New Year.
1-28 18:49
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DJI Mindy
Administrator
Flight distance : 7 ft
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SlammyD90 Posted at 1-28 18:49
Thank you DJI Mindy, I am trying to get this handled by the Chinese New Year.

I understand your concern, we have informed the team to contact you in working hours, please wait patiently and note the email, thank you.
1-28 19:10
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djiuser_DcIrr7RQvNPw
New
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DJI Mindy Posted at 1-28 19:10
I understand your concern, we have informed the team to contact you in working hours, please wait patiently and note the email, thank you.

Mindy I would also like to speak on having issues with DJI. I have been dealing with the run around from an existing case. Please private message me so we can discuss the resolution of this matter as DJI has not been helpful in assisting me.
4-9 14:02
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_DcIrr7RQvNPw Posted at 4-9 14:02
Mindy I would also like to speak on having issues with DJI. I have been dealing with the run around from an existing case. Please private message me so we can discuss the resolution of this matter as DJI has not been helpful in assisting me.

Hi there, we apologize if you have any unpleasant experience with our support or product, I have sent you PM, please provide us with more details, thank you.
4-9 19:53
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