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repair service Netherlands
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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Hi, is their any way to contact repair service in the Netherlands because my drone has been gone since the end of October and still hasnt been returned. The Madrid repair centre sent it away andf they still have it moinths later. Can I contact them directly and see where it is as Im beginning to think they have lost it! Thanks
1-29 03:42
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DJI Stephen
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Hello and good day photographermarbella. I am sorry to know that you are having this issue with your DJI drone. You may contact our support center in Netherlands by sending an email at support.nl@dji.com. Thank you.

https://www.dji.com/service/repair/centers

1-29 07:50
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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Thank you Stephen. I have sent them an email asking if they can locate my drone and send it back.

The link (https://www.dji.com/service/repair/centers) recommends Stockrc fvp aeromodelismo, C/ Monaco 31, 28232 Las Rozas (Pol.Europolis), Madrid- Spain however they have been extremely unhelpful and quite unprofessional and I would suggest removing them from you list.

Further if you don't intend to support or have any responsibility for these recommended companies I think you should remove all of them as this seems to wash your hands of all responsibility should anything untoward happen. DJI has its own method of returning a drone, I now know, and maybe this should be the only method recommended by yourselves.

Despite the problems I've experienced I have just recommended a colleague to purchased the Mavic 2 as I believe your drones are the best. Keep up the great work (of making drones that is!)

1-29 08:46
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DJI Stephen
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photographermarbella Posted at 1-29 08:46
Thank you Stephen. I have sent them an email asking if they can locate my drone and send it back.

The link (https://www.dji.com/service/repair/centers) recommends Stockrc fvp aeromodelismo, C/ Monaco 31, 28232 Las Rozas (Pol.Europolis), Madrid- Spain however they have been extremely unhelpful and quite unprofessional and I would suggest removing them from you list.

Thank you for the given update photographermarbella. Please keep us posted on the said situation for us to help you further. Thank you for choosing and believing in DJI.
1-29 11:14
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
Offline

DJI Stephen Posted at 1-29 11:14
Thank you for the given update photographermarbella. Please keep us posted on the said situation for us to help you further. Thank you for choosing and believing in DJI.

I've been in contact with Support7.NL (DJI Support, do you know if they are actually based in Europe at all?
2-6 12:10
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