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Problem Unlocking NFZ - Again!
620 9 1-29 07:42
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pianoplayer7
Second Officer
Flight distance : 195078 ft
United States
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Has anyone had this same problem?

I live in an enhanced warning zone near a small municipal airport. It used to be an authorization zone, and I had no trouble unlocking it. But just recently, since DJI changed to the ribbon style rather than the circles only, the airport has become only an enhanced warning zone.

It has been the first snow in our area for the year, and from experience I am guessing that it will be the only one. I went outside to fly my drone, just to find out that I had not unlocked the area. I went to the NFZ unlock website through DJI, just to find out that there was no need to unlock it online because it was only an enhanced warning zone. Even if I had wanted to, the only zones that I could unlock online were authorization and restricted zones. No warning or enhanced warning zones.

I went back outside with the drone, remote, and iPad. When the drone was in ATTI mode, I had no problem doing the in-app unlock. However, I don't feel very comfortable flying in ATTI, so I just waited it out. When GPS started working, the drone said unable to take off. I checked to see what was wrong. It said, "Cannot take off in a no-fly zone." I tried to take off, but it said that it could not take off in a restricted zone. This isn't even a restricted zone - it is only an enhanced warning zone! And it won't even let me try to unlock it. It just says that the drone is in a restricted zone and can't do anything unless I custom unlock. I don't have the documentation to custom unlock, because the airport can only give me permission to fly on a day-by-day basis, so they don't have anything to give me to say that I can fly there. Has anyone had this problem, and is there any good solution to this issue?

Thank you!
1-29 07:42
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DJI Stephen
Super Moderator

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Hello and good day pianoplayer7. I am sorry to know that you are having this issue. Kindly please send an email at flysafe@dji.com for us to help you further with this issue. Thank you.
1-29 08:27
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, you may check your location here https://www.dji.com/flysafe/geo-map if it's really on the restricted area and also make sure you have the latest fly safe database. And if ever you have an issue with regards to unlocking the zone you may send an email here directly for further instruction flysafe@dji.com Thank you for your support.
1-29 08:28
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pianoplayer7
Second Officer
Flight distance : 195078 ft
United States
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DJI Gamora Posted at 1-29 08:28
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, you may check your location here https://www.dji.com/flysafe/geo-map if it's really on the restricted area and also make sure you have the latest fly safe database. And if ever you have an issue with regards to unlocking the zone you may send an email here directly for further instruction  Thank you for your support.

I checked, and I am not even close to a restricted zone. I am actually in an enhanced warning zone, not a restricted zone.
1-29 08:33
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pianoplayer7
Second Officer
Flight distance : 195078 ft
United States
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Ok, I figured out what happened. I realized that my firmware was not updated, even though I never received a notification for it. When I did, it no longer even warns me for being in that zone. Got some cool snow videos Thanks to DJI Gamora and DJI Stephen for help.
1-29 09:26
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DJI Gamora
Super Moderator

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pianoplayer7 Posted at 1-29 09:26
Ok, I figured out what happened. I realized that my firmware was not updated, even though I never received a notification for it. When I did, it no longer even warns me for being in that zone. Got some cool snow videos  Thanks to DJI Gamora and DJI Stephen for help.

Nice to hear that and it's our pleasure. If you have any question or concern feel free to reach us back again. Thanks!
1-29 09:56
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pianoplayer7
Second Officer
Flight distance : 195078 ft
United States
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DJI Gamora Posted at 1-29 09:56
Nice to hear that and it's our pleasure. If you have any question or concern feel free to reach us back again. Thanks!

Thank you very much! I definitely will.
1-29 10:00
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DJI Gamora
Super Moderator

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pianoplayer7 Posted at 1-29 10:00
Thank you very much! I definitely will.

Awesome! Fly safely. Cheers!
1-29 10:05
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ssylca44
First Officer
Flight distance : 95779 ft
Canada
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Contact the people at flysafe@dji.com
1-29 14:40
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djiuser_iE4bFDSIvWH7
lvl.1

United States
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This is the issue that has kept me back from purchasing a DJI product. I have a commercial drone license as well as a private pilot license with instrument rating. I understand the airspace rules and can get a waiver to fly in a restricted area from the FAA almost immediately. The added step of having to get permission from DJI to do what my license and the FAA authorize me to do in my opinion is overkill. One of DJI's competitors allows you to unlock the no fly restriction by signing a waiver that says you accept all liability for flying the drone. I think something similar should be considered by DJI.
1-29 18:26
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