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DJI OSMO NOT connecting to App
866 11 1-31 05:40
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CWSAJ
lvl.1

United Kingdom
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Huawei Mate 20 Pro is connected via WIFI
Once I open the DJi Go app - nothing happens and on the OSMO selection - it still shows How to Connect.

How can I get this to connect to the app? It just doesnt seem to be registering on the app?
1-31 05:40
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DJI Tony
Super Moderator

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Hi, We do apologize for the incovenience. May we know if you're using the smartphone adapter? If yes, have you tried to re-install reset the Osmo pocket then reconnect the adapter as well as the mobile device to see if there will be changes? Do you have a wireless module? If yes, have you tried to connect your phone via wireless? Please keep us posted on the latest progress.
1-31 12:27
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fans37ee9a11
lvl.1
Netherlands
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I have a osmo + and a Huawei mate 20 pro. The same problem here. The phone connects to the Wi-Fi but the app still doesn't connect. Still keeps saying how to connect. I think the problem is Android 9. Is there going to be an update so I can use the osmo +?
1-31 13:07
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CWSAJ
lvl.1

United Kingdom
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DJI Tony Posted at 1-31 12:27
Hi, We do apologize for the incovenience. May we know if you're using the smartphone adapter? If yes, have you tried to re-install reset the Osmo pocket then reconnect the adapter as well as the mobile device to see if there will be changes? Do you have a wireless module? If yes, have you tried to connect your phone via wireless? Please keep us posted on the latest progress.

Hi,  thanks for getting back to me. This isn't the Osmo Pocket - this is the "DJI Osmo" - the phone is just used as a "lens" through the app essentially.

I don't think I need an adaptor for this version. I have tried the OSMO with an iPhone 8 and iPad, seems to connect fine.

I think it must be an Android software compatibility issue - have you come across this yet? Do you know if this is on log to be resolved in software updates or something? (sorry, i'm not a very technical person)
2-1 02:14
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DJI Tony
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CWSAJ Posted at 2-1 02:14
Hi,  thanks for getting back to me. This isn't the Osmo Pocket - this is the "DJI Osmo" - the phone is just used as a "lens" through the app essentially.

I don't think I need an adaptor for this version. I have tried the OSMO with an iPhone 8 and iPad, seems to connect fine.

Hi, thanks for the clarification and we do apologize for that incorrect product. As of the time being, the Huawei Mate 20 Pro is not yet compatible with our Osmo and I'm afraid that our team hasn't been cascaded to us if this mobile device would be added in Osmo. For the mean-time, I would like to ask if you manage to turn off the "Mobile data" on your device and connect to the Osmo via Wi-Fi? Please keep us posted on the latest progress for further help. Thank you for continued support.
2-1 09:37
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Ondrej Vrabel
lvl.1
Czechia
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Hi, i have Osmo and Huawei P20 Pro. Unfortunatelly today I am not able connect to device in DJI Go app. I did not use Osmo about 1,5 month, two weeks ago I installed Android 9.0 to my phone.
Phone is wifi connect to Osmo but application is not able open connection. Already tried uninstall app and new instalation. But situatioin is same. With Android 8.x it worked fine.
2-1 10:46
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djiuser_cAIcWgxRLL3Z
lvl.1

Portugal
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Hi there,
I found a simple solution for that problem (that i was also facing with Android 9)
Just put your Android Phone into Airplane Mode then, turn on wifi and connect to you Osmo.
Next, open your DJI Go App and... voilá...

It worked for me
2-12 08:37
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DJI Tony
Super Moderator

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djiuser_cAIcWgxRLL3Z Posted at 2-12 08:37
Hi there,
I found a simple solution for that problem (that i was also facing with Android 9)
Just put your Android Phone into Airplane Mode then, turn on wifi and connect to you Osmo.

Hi, thanks for providing this workaround for our customers who are running Android 9. Glad that it works on your end. Please let us know if you have other concerns.
2-12 16:26
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DJI Tony
Super Moderator

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Ondrej Vrabel Posted at 2-1 10:46
Hi, i have Osmo and Huawei P20 Pro. Unfortunatelly today I am not able connect to device in DJI Go app. I did not use Osmo about 1,5 month, two weeks ago I installed Android 9.0 to my phone.
Phone is wifi connect to Osmo but application is not able open connection. Already tried uninstall app and new instalation. But situatioin is same. With Android 8.x it worked fine.

Hi, we're sorry for the uneasiness. I would like to ask if you manage to turn off the mobile data of your phone when connected to the Osmo via the wi-fi? Please let us know the latest progress. Thank you for continued support.
2-12 16:27
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fans4613822f
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Flight distance : 427309 ft
Republic of Lithuania
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djiuser_cAIcWgxRLL3Z Posted at 2-12 08:37
Hi there,
I found a simple solution for that problem (that i was also facing with Android 9)
Just put your Android Phone into Airplane Mode then, turn on wifi and connect to you Osmo.

Same here - I have Huawei Huawei Mate 10 Pro. So same problem - OSMO work with my iPad wery well, but not with Huawei. This workaround really helped me too, thank you. Kind a problem with Android lates system  version and Osmo compatibility.
2-15 00:51
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fans85291b1d
New
Mexico
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djiuser_cAIcWgxRLL3Z Posted at 2-12 08:37
Hi there,
I found a simple solution for that problem (that i was also facing with Android 9)
Just put your Android Phone into Airplane Mode then, turn on wifi and connect to you Osmo.

Thank you so much!  You saved the day and a lot of money.  I recently switched from iphone to huawei mate 20 Pro and I was so disillusioned when I couldn't fly my mavic 2 with my phone.  Thanks again, much appreciated!  
2-23 02:52
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fans2cdc172c
New

Serbia
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I have a problem with my OSMO connecting to Huawei P20.DJI application does not allow to enter chosen device (Osmo).When I purchased my mobile (Huawei 2018) it worked.However OSMO connects to other mobile or tablet.Can I use my P20 to operate Osmo, and which application should be used?
3-6 03:52
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