Hi need help
I tried recording video and playback from computer and this is my issue

4k 60fps playback video flicker
4k 30fps playback video normal

I tried different sd card and still the same prob.

Firmware already updated. anyone know what might be the cause?

another note is when i do a playback either directly from the pocket or via handphone attached to it, no issue

GiJoeSG Posted at 2-1 07:12
another note is when i do a playback either directly from the pocket or via handphone attached to it, no issue

Could it be your computer ?

Computer can not handle 4K.

What format are you recording. MOV files are harder to handle than MP4 for most PCs. What spec is your PC? For smooth 4K@60 playback even in MP4, you'll need at least an i7 7xxx CPU and a decent GPU (nvidia GTX-10xx series).

Wiz33 Posted at 2-1 08:14
What format are you recording. MOV files are harder to handle than MP4 for most PCs. What spec is your PC? For smooth 4K@60 playback even in MP4, you'll need at least an i7 7xxx CPU and a decent GPU (nvidia GTX-10xx series).

This is my computer spec.

GiJoeSG Posted at 2-1 08:34
This is my computer spec.

the video format is mp4

GiJoeSG Posted at 2-1 08:36
the video format is mp4

thanks guys for the advise. look like i have to upgrade my computer

GiJoeSG Posted at 2-1 08:36
thanks guys for the advise. look like i have to upgrade my computer

You may only have to upgrade your GPU as I can get by with my i5 4690 but I have a GTX-1080 at my office PC with a 4K monitor so it seems the GPU does help. maybe get a GTX-1060 (which is fairly reasonable now) and see if it helps. Or are you using a laptop? if that's the case, it might be tme for an upgrade.
P.S. what software are you using for playback?

Wiz33 Posted at 2-1 08:52
You may only have to upgrade your GPU as I can get by with my i5 4690 but I have a GTX-1080 at my office PC with a 4K monitor so it seems the GPU does help. maybe get a GTX-1060 (which is fairly reasonable now) and see if it helps. Or are you using a laptop? if that's the case, it might be tme for an upgrade.
P.S. what software are you using for playback?

Agreed. I too run a slightly faster i5 processor but with a higher grade video card with 2gig of ram. It's very close to maxing out though but just manages. Editing when re-rendering is painfully slow.
On a separate note, do you mean flicker or stutter? Flicker could be a different problem such as refresh rates on your monitor or the shutter exposure on your video. Stutter can be caused by a processor, graphics card, or slow hard drive speeds. Maybe even a motherboard northbridge bottleneck.

Hi, we're sorry for the troubles that it caused. It would be better if you could play the video using a different computer that could support the resolution of the video that you've recorded for us to isolate the problem. Surely, our valued customers could provide the specs that you need for you to possibly upgrade your computer. Please keep us posted on the latest progress.

DJI Tony Posted at 2-1 11:15
Hi, we're sorry for the troubles that it caused. It would be better if you could play the video using a different computer that could support the resolution of the video that you've recorded for us to isolate the problem. Surely, our valued customers could provide the specs that you need for you to possibly upgrade your computer. Please keep us posted on the latest progress.

Thanks for the advise. I will look into your suggestions and try it if it works. Will update accordingly

Yes Ray you got the word right it should be stutter. My bad. Not sure what is it until I goggle it.

GiJoeSG Posted at 2-1 18:22
Thanks for the advise. I will look into your suggestions and try it if it works. Will update accordingly

Yes Ray you got the word right it should be stutter. My bad. Not sure what is it until I goggle it.

You're most welcome. Please let us know if you have further concerns. Thank you for continued support.