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DJI Osmo Pocket Over Heating
347 8 2-2 19:30
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adobo44
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I just bought my Osmo Pocket in BestBuy. I got on Wednsday. follow the instruction.
when trying it out, i felt it was getting hot and when you try to record it does nothing.
it only record when it is hook up on the cellphone. this is disappointing.
2-2 19:30
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DJI Natalia
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Hi, we're sorry about the unpleasant experience you have with Osmo Pocket. May I know if you are using the Superfine resolution while shooting a video? Because superfine resolution can cause the device to generate excessive heat. Also, I suggest you try to format SD card if you can't record on the Osmo Pocket itself. If the issue persists, please let us know. Thank you.
2-3 15:44
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fans6f2d32b4
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DJI Natalia Posted at 2-3 15:44
Hi, we're sorry about the unpleasant experience you have with Osmo Pocket. May I know if you are using the Superfine resolution while shooting a video? Because superfine resolution can cause the device to generate excessive heat. Also, I suggest you try to format SD card if you can't record on the Osmo Pocket itself. If the issue persists, please let us know. Thank you.

Thank for the response. I will try your suggestions.
2-3 17:50
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fans6f2d32b4
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DJI Natalia Posted at 2-3 15:44
Hi, we're sorry about the unpleasant experience you have with Osmo Pocket. May I know if you are using the Superfine resolution while shooting a video? Because superfine resolution can cause the device to generate excessive heat. Also, I suggest you try to format SD card if you can't record on the Osmo Pocket itself. If the issue persists, please let us know. Thank you.

Dji Natalia,
I tried to format the sd card we no luck. But I noticed
That when i con the Osmo Pocket to my cellphone it will
Allow you to take Videos and still picture. Any suggestions
Will appreciated.
2-3 20:41
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DJI Natalia
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fans6f2d32b4 Posted at 2-3 20:41
Dji Natalia,
I tried to format the sd card we no luck. But I noticed
That when i con the Osmo Pocket to my cellphone it will

Hi, thanks for the quick response. Could you please try to reset the Osmo Pocket? Let see if this will work. If the issue persists, please let know for further help. Thank you.
2-4 05:45
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fans6f2d32b4
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DJI Natalia Posted at 2-4 05:45
Hi, thanks for the quick response. Could you please try to reset the Osmo Pocket? Let see if this will work. If the issue persists, please let know for further help. Thank you.

I will try when i get home from work.
Thank you.
2-4 13:52
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DJI Natalia
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fans6f2d32b4 Posted at 2-4 13:52
I will try when i get home from work.
Thank you.

You're welcome. Please don't forget to hit reply for us to notify. Thanks.
2-4 14:07
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fans6f2d32b4
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DJI Natalia Posted at 2-4 14:07
You're welcome. Please don't forget to hit reply for us to notify. Thanks.

I apologize that i did not reply yesterday. but tried resetting the Osmo Pocket did not fix the problem.
This is very odd but when i connect it to my phone it record's video and still picture. should i return it to
Best Buy  for a Exchange for a good one?
2-5 15:18
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DJI Natalia
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fans6f2d32b4 Posted at 2-5 15:18
I apologize that i did not reply yesterday. but tried resetting the Osmo Pocket did not fix the problem.
This is very odd but when i connect it to my phone it record's video and still picture. should i return it to
Best Buy  for a Exchange for a good one?

Thanks for getting back to us. In that case, we suggest you send it back for repair or for replacement if it's under the replacement period. Please contact BestBuy for further assistant. Thank you.
2-5 15:50
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