Phantom 4 Ad doesn´t work in automatic option camera.
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Stephan624
lvl.1
Flight distance : 692 ft
Colombia
Offline

Hi, The camera of my phantom 4 Advanced does not work in the automatic option, the ISO of the camera is modified and the photos are very white, but in video the camera works very well, in addition to the beginning the application DJI GO 4 says "Can not detect camera lens "can someone help me? Thank you.

App DJI GO

App DJI GO

Photo very white

Photo very white
2019-2-4
Use props
DJI Gamora
Administrator

Online

Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, I would suggest giving a try to calibrate the Gimbal camera, resetting the camera setting and you can give a try as well to reinstall the app but make sure you backup the flight record first. However, if the issue still persists we would recommend to send it into the facility for further checking you may just go to this link https://www.dji.com/support for you to have the guide on how to send it in. Thank you for your support.
2019-2-4
Use props
DJI Gamora
Administrator

Online

Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, I would suggest giving a try to calibrate the Gimbal camera, resetting the camera setting and you can give a try as well to reinstall the app but make sure you backup the flight record first. However, if the issue still persists we would recommend to send it into the facility for further checking you may just go to this link https://www.dji.com/support for you to have the guide on how to send it in. Thank you for your support.
2019-2-4
Use props
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