Tello Battery not fully charged
3924 19 2019-2-5
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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Hi all,
I have noticed that my batteries dont seem to hold a charge close 100% straight after they are charged, usually around 90-93 percent.
I appreciate that nothing is perfect, but 98-99 percent would be nice.
I take around 15-20 secs to get it connected.
I have all Tello gear, no 3rd party stuff,Has anyones else noticed this?
2019-2-5
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RYZE
Super Moderator

Hong Kong
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Good day Keego63, we are aware of this issue now. For further analysis, could you please show us an image about the battery capacity right after entering into the APP with fulled charged battery ?
2019-2-6
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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Using Tellofpv as it shows percentage of battery life.
here are 3 batteries that have been fully charged.
2019-2-7
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RYZE
Super Moderator

Hong Kong
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Big thank for your effort. The three pics above are well noted. Besides, could you kindly assist to provide the images showing the battery capacity in the stock Tello APP?
Sincerely sorry for the inconvenience of it. Have a wonderful Saturday ahead.
2019-2-8
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RYZE
Super Moderator

Hong Kong
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Big thank for your effort. The three pics above are well noted. Besides, could you kindly assist to provide the images showing the battery capacity in the stock Tello APP?
Sincerely sorry for the inconvenience of it. Have a wonderful Saturday ahead.
2019-2-8
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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2019-2-8
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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As requested, 3 different batteries, hope this helps.
2019-2-8
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RYZE
Super Moderator

China
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Would like say big thank about it. I would feedback to the R&D team. However, there would be some delay due to the Chinese Spring festival.
I would inform you here once there is an update. Thanks  : )
2019-2-8
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RYZE
Super Moderator

China
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Thanks a lot. I would feedback this info to the R&D team. However, pretty sorry that there would be some delay due to the Chinese Spring Festival. I would inform you here once there is an update. Thanks : )
2019-2-8
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RYZE
Super Moderator

China
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Thanks a lot. I would feedback this info to the R&D team. However, pretty sorry that there would be some delay due to the Chinese Spring Festival. I would inform you here once there is an update. Thanks : )
2019-2-8
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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Thanks for the quick reply...
I hope you enjoy the festivities
2019-2-8
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RYZE
Super Moderator

Hong Kong
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Keego63 Posted at 2-8 23:01
Thanks for the quick reply...
I hope you enjoy the festivities

Thank you
2019-2-10
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RYZE
Super Moderator

Hong Kong
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Pretty sorry for the late reply Keego63, may I know the model number of your mobile phone and snap of its system version, as well as screenshots of firmware version & APP version as suggested by the engineer? Thanks a lot in advanced.  
2019-2-20
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Keego63
lvl.4
Flight distance : 10082 ft
Australia
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GAlaxy Note 9
Android Version 9
App version   1.3.0.0
Firmware 01.04.78.01

2019-2-22
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RYZE
Super Moderator

Hong Kong
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Well received. I’ve informed our appropriate engineer to look into your case soon, hope we can get it sorted out shortly. Appreciate your patience.And have a fantastic day ahead.
2019-2-23
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RYZE
Super Moderator

Hong Kong
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RYZE Posted at 2-23 22:40
Well received. I’ve informed our appropriate engineer to look into your case soon, hope we can get it sorted out shortly. Appreciate your patience.And have a fantastic day ahead.

Thanks for waiting.  May I know if you have tested the three batteries right after being fully charged?
Will the battery been fully charged if been charged in the aircraft? And may I know when do you purchase the Battery Charging Hub if all the three batteries can't be fully charged on it?  Sorry for these questions and looking forward to your response.
2019-2-25
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Exiquio Oropeza
lvl.1

Mexico
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I have the same problem, fully charged only shows 94%
2019-2-27
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Yulianto Iskandar Zulkarnain
lvl.1

Indonesia
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Exiquio Oropeza Posted at 2019-2-27 16:17
I have the same problem, fully charged only shows 94%

I've got same situation here..

Any updates?
2020-1-18
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RYZE
Super Moderator

Hong Kong
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Yulianto Iskandar Zulkarnain Posted at 1-18 00:37
I've got same situation here..

Any updates?

Dear customer,
We are so sorry about that. The battery of Tello is not an intelligent one and it's not able for us to get the exact remaining percentage.
To avoid misunderstanding, we decided to cancel the percentage indicator. We advise you to fly the drone in a short-range. Thanks for your understanding.  
If convenient, please try to take off the aircraft, then hover it in the air. If the aircraft can hover for more than 10min30seconds, it means the battery doesn't have any problem. Please have a test.
Hope my answer can help you! Have a good day.
2020-1-18
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Yulianto Iskandar Zulkarnain
lvl.1

Indonesia
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My tello still fly 10 min 57 sec. I guess my battery is still normal

Wondering if the indicator can show 100%, so my tello will fly longer
2020-1-22
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