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DJI Care Refresh
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Gator Don
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United States
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I purchased the Spark 2 days ago and activated it yesterday. During the activation I purchased DJI Care Refresh but now I also noticed another option DJI Care Refresh +. Does anyone know the difference between them or which one I should have???, or both???
2-5 05:26
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msinger
Captain
Flight distance : 183647 ft
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United States
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You can buy DJI Care Refresh + to extend your coverage after purchasing DJI Care Refresh. See this thread for more information.
2-5 05:31
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Gator Don
Second Officer
United States
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Thank you, that was very helpful and informative. Will keep this link available to refer back to if needed. Thanks again.
2-5 05:40
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DJI Stephen
Super Moderator

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Hello and good day Gator Don. The DJI Care Refresh + is a service plan that offers you the chance to renew your DJI Care Refresh by extending its coverage for one more year as well as providing one more opportunity to replace your DJI product within 12 months. Furthermore, the warranty period of your product will be extended by at least 12 months. And a free repair service will be provided if your product has a manufacturing defect. For additional reference I will be posting a link where in you can find the overview of the DJI Care Refresh +. Thank you for your support.

https://www.dji.com/service/djic ... ndsite&from=nav

2-5 07:18
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MEFnj
lvl.1
United States
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DJI Stephen Posted at 2-5 07:18
Hello and good day Gator Don. The DJI Care Refresh + is a service plan that offers you the chance to renew your DJI Care Refresh by extending its coverage for one more year as well as providing one more opportunity to replace your DJI product within 12 months. Furthermore, the warranty period of your product will be extended by at least 12 months. And a free repair service will be provided if your product has a manufacturing defect. For additional reference I will be posting a link where in you can find the overview of the DJI Care Refresh +. Thank you for your support.

https://www.dji.com/service/djicare-refresh-plus?site=brandsite&from=nav

I have a related question.  I bought a Mavic Pro and Care Refresh from a third party seller, B&H Photo in New York City.

The drone arrived, but I only redeived a note on the sales receipt stating the Care Refresh activation code would be sent via email.

Is the email coming from B&H Photo (the seller), or directly from DJI?
2-10 03:52
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MEFnj
lvl.1
United States
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DJI Stephen Posted at 2-5 07:18
Hello and good day Gator Don. The DJI Care Refresh + is a service plan that offers you the chance to renew your DJI Care Refresh by extending its coverage for one more year as well as providing one more opportunity to replace your DJI product within 12 months. Furthermore, the warranty period of your product will be extended by at least 12 months. And a free repair service will be provided if your product has a manufacturing defect. For additional reference I will be posting a link where in you can find the overview of the DJI Care Refresh +. Thank you for your support.

https://www.dji.com/service/djicare-refresh-plus?site=brandsite&from=nav

I have a related question.  I bought a Mavic Pro and Care Refresh from a third party seller, B&H Photo in New York City.

The drone arrived, but I only redeived a note on the sales receipt stating the Care Refresh activation code would be sent via email.

Is the email coming from B&H Photo (the seller), or directly from DJI?
2-10 03:52
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DJI Stephen
Super Moderator

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MEFnj Posted at 2-10 03:52
I have a related question.  I bought a Mavic Pro and Care Refresh from a third party seller, B&H Photo in New York City.

The drone arrived, but I only redeived a note on the sales receipt stating the Care Refresh activation code would be sent via email.

Hi MEFnj, the activation code email should be sent by your seller B&H Photo. Please verify with them, thank you.
2-10 18:16
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