DJI Tony
Administrator
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Hi, we're sorry for the troubles that it caused. We would like to inform you that this may occur when the gimbal is not mounted properly, an error will be shown. For us to be possibly rectified the problem, you may refer to the troubleshooting steps below.
1. Power off the aircraft and remount the gimbal and camera, then power on and check whether the problem will persist.
2. If the situation will remain, power off the drone, wipe the gimbal port and contact pins with anhydrous ethanol, then mount the gimbal and camera again, and restart the drone.
3. If the troubleshooting steps are exhausted and the problem persists, send the aircraft, gimbal, and camera back for diagnosis. You may use the link below to contact our support. Please keep us posted on the latest progress. Thank you for continued support.
www.dji.com/support |
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