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new inspire 2 cinessd thunderbolt 3 reader not working on mojave ...
125 4 2-6 19:23
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ardian
lvl.4
Flight distance : 11
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United States
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Any idea when the newer cinessd Thunderbolt 3 will be compatible with the new mac Operating System (Mojave)Its been 5 months of this release yet dji store says it isnt compatible?
2-6 19:23
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DJI Tony
Administrator
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Hi, thanks for the inquiry. DJI is aware that the DJI CINESSD Station (Thunderbolt 3) is unable to read data when connected to computers using the latest MacOS Mojave (version 10.14). Data stored on the SSD and CINESSD Station is not affected. We apologize for the inconvenience and are working quickly to resolve this situation. We understand that our customers rely on this equipment daily and will update our user base as soon as the issue has been addressed.

If you're using the Thunderbolt 3 cable and MacOS Mojave (version 10.14) to move data from the CINESSD, we have created a workflow workaround. Please see the instructions below.

1. Downgrade your Mac from MacOS Mojave to MacOS High Sierra, or copy data from the DJI CINESSD to a Windows computer using a portable hard drive. Connect the hard drive to your Mac to read data.
2. Connect the DJI CINESSD Station to your Mac with a USB 3.0 cable. The USB 3.0 cable does still function and is not affected by the latest MacOS update.
2-7 13:37
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Rob W
First Officer
Flight distance : 22976
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Sweden
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DJI Tony Posted at 2-7 13:37
Hi, thanks for the inquiry. DJI is aware that the DJI CINESSD Station (Thunderbolt 3) is unable to read data when connected to computers using the latest MacOS Mojave (version 10.14). Data stored on the SSD and CINESSD Station is not affected. We apologize for the inconvenience and are working quickly to resolve this situation. We understand that our customers rely on this equipment daily and will update our user base as soon as the issue has been addressed.

If you're using the Thunderbolt 3 cable and MacOS Mojave (version 10.14) to move data from the CINESSD, we have created a workflow workaround. Please see the instructions below.

The CineSSD USB 3.0 station is not working for me with Mojave. So please, consider an update for the USB version of CineSSD station, too. it works under High Sierra so my device is functional. *Edit, it was an issue with the USB port. It works now.*
2-8 05:55
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DJI Tony
Administrator
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Rob W Posted at 2-8 05:55
The CineSSD USB 3.0 station is not working for me with Mojave. So please, consider an update for the USB version of CineSSD station, too. it works under High Sierra so my device is functional.

Hi, we're sorry to know about the situation. Unfortunately, the DJI CINESSD is not yet compatible with the latest MacOS Mojave. No worries, as our team is fully aware of this situation, surely we will provide a resolution in regards to this compatibility concern. Please pay attention to our website for further updates. Thank you for understanding.
2-10 10:00
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fanscab52752
lvl.2
Finland
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When?! Are you going to release that update? You have had months to fix it.. How hard it can be?
2-16 05:56
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