Please select Into the mobile phone version | Continue to access the computer ver.
Reset or recover password
175 6 2-7 09:35
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carlosnino
lvl.1
Flight distance : 166
Spain
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Hi,

I'm trying to connect to my Ronin M vía the Assistant with my mobile but I can't remember the password. How can I fix this?


2-7 09:35
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DJI Tony
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Hi, thanks for the inquiry. Are you referring to the account on your Ronin M itself? If yes, then you could reset the password of your Ronin M using the Ronin-M Assistant Software v2.5. Note: LED should be solid green while using the software. Please see the image for your reference. Kindly keep us posted on the latest progress. Thank you for your support.

2-7 13:03
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carlosnino
lvl.1
Flight distance : 166
Spain
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DJI Tony Posted at 2-7 13:03
Hi, thanks for the inquiry. Are you referring to the account on your Ronin M itself? If yes, then you could reset the password of your Ronin M using the Ronin-M Assistant Software v2.5. Note: LED should be solid green while using the software. Please see the image for your reference. Kindly keep us posted on the latest progress. Thank you for your support.

[view_image]

Thank you for your reply. I tried the software in a Macbook Pro with Mojave and it does not connect to the gimbal via Bluetooth. I tried reboting and restarting both Mac and gimbal but nothing changes. My Android LG V30 sees the gimbal via Bluetooth but does not connect directly. I assume the it does connect with the android Ronin Assistant because it tells me that the password is incorrect.
Is the default gimbal bluetooth name Gimbal1?
2-7 14:40
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Hnkk
lvl.1
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Try to connect the gimbal via a USB-cable to your computer. Power on the gimbal, wait for the light in the software to turn green and reset the password as seen in the screenshot Tony provided.
After the process is completed just disconnect the USB-cable and try to connect via bluetooth to the gimbal. The Assistent app should prompt you to set a new password for the device.
2-8 08:20
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djiuser_tITGXxgRLtOu
New
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DJI Tony Posted at 2-7 13:03
Hi, thanks for the inquiry. Are you referring to the account on your Ronin M itself? If yes, then you could reset the password of your Ronin M using the Ronin-M Assistant Software v2.5. Note: LED should be solid green while using the software. Please see the image for your reference. Kindly keep us posted on the latest progress. Thank you for your support.

[view_image]

Where do you find 2.5 for windows?  I went to site and it appears no longer supported.   
2-15 18:31
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DJI Tony
Administrator
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carlosnino Posted at 2-7 14:40
Thank you for your reply. I tried the software in a Macbook Pro with Mojave and it does not connect to the gimbal via Bluetooth. I tried reboting and restarting both Mac and gimbal but nothing changes. My Android LG V30 sees the gimbal via Bluetooth but does not connect directly. I assume the it does connect with the android Ronin Assistant because it tells me that the password is incorrect.
Is the default gimbal bluetooth name Gimbal1?

Hi, thanks for the prompt reply. Please refer to the instruction below for you to reset the password of your Ronin M.

First, kindly remove the battery and clean the contact/copper plate with a piece of non-dust cloth, then when you're about to put it back, please insert the battery with fine strength to push it in so that it will be tightly and firmly connected.
- Connect the Gimbal to your computer using a micro USB Cable and launch the Gimbal Assistant. Note: The light indicator on the assistant software should be Green blinking Blue.
- Once you are connected, hit the default button and Reset Password on the assistant software.

Please keep us posted on the latest progress. Thank you for continued support.
2-17 09:05
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DJI Tony
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djiuser_tITGXxgRLtOu Posted at 2-15 18:31
Where do you find 2.5 for windows?  I went to site and it appears no longer supported.

Hi, thanks for the inquiry. No worries, you could disregard that message and continue to use the Ronin M. The application is still the latest version for Ronin M that you could use. Hope that this would clarify your query today. Thank you for continued support.
2-17 09:11
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