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Wrong Email Can't Activate Spark
257 8 2-7 16:12
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BGREAT
lvl.1
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Hi,

I just received my DJI Spark and am ready to start flying but I accidentally entered in the wrong email when activating my account and the Spark using the QR code on the box.
I then made another account because it looks like I can't delete the old one but it will not let me connect my Spark because I get the pop up 'DJI spark has been already been activated.'
What do I do to pair my spark with my new email and disconnect it from the old one?

Thanks!
2-7 16:12
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ALABAMA
Captain
Flight distance : 7253835 ft
United States
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An admin will see and help.
2-7 16:20
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BGREAT
lvl.1
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I'm unable to Enter a device
2-7 16:34
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BGREAT
lvl.1
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ALABAMA Posted at 2-7 16:20
An admin will see and help.

How will an admin help me to activate my spark? Will it be a PM?
2-7 16:37
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DJI Susan
Administrator

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Hi BGREAT, just to verify, has the drone been activated successfully by the wrong email address? Could you prvoide us with the SN for better asistance? Thank you so much!  
2-7 16:48
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BGREAT
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Hi, I got it verified. Thank you! Now encountering a new problem
2-24 22:41
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DJI Susan
Administrator

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BGREAT Posted at 2-24 22:41
Hi, I got it verified. Thank you! Now encountering a new problem

Thanks for keeping us updated. May I have more details about the new problem do you refer to?
2-25 20:26
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BGREAT
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Yes, my remote will not connect to my spark and it’s a combo. The linking sound goes on for a minute and does not connect. How can I connect my controller and my spark manually or the best way since it isn’t linking?
2-28 01:17
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DJI Susan
Administrator

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BGREAT Posted at 2-28 01:17
Yes, my remote will not connect to my spark and it’s a combo. The linking sound goes on for a minute and does not connect. How can I connect my controller and my spark manually or the best way since it isn’t linking?

You may refer to the tutorial video and link RC:
2-28 22:16
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