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LAANC fail
483 12 2-9 05:49
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vfrailing
lvl.3
Flight distance : 2563786 ft
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United States
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I am a 107 licensed pilot, using the LAANC through Airmap, usually with success.  Yesterday, I was unable to fly a job I had been authorized to fly, because the DJI 4 did not let me take off.  I tried to use Litchi as well, but same result. My client was understanding, but I promised to see how I can get this one done.The location was about 1.5 miles from ORF, in class C airspace, but in communicating to the airport ATC, I was able to get authorization to fly up to 150 feet.  I understand DJI's strict compliance with the No Fly Zones, but am trying to figure out how to do the job I have been authorized to fly.  Any help would be much appreciated.


2-9 05:49
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RedHotPoker
Captain
Flight distance : 165063 ft
Canada
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I think you need to contact DJI too.



RedHotPoker
2-9 08:01
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DJI Stephen
Super Moderator

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Hello and good day vfrailing. I am sorry for the trouble. To help you further with this issue that we are facing. Kindly please send an email to flysafe@dji.com for us to help you further. Thank you.
2-9 08:11
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vfrailing
lvl.3
Flight distance : 2563786 ft
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United States
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Thank you for your replies, I plan to next week.  I just put in another request through Airmap.
2-9 12:39
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BagoDJIoperator84
Captain
Flight distance : 692956 ft
United States
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vfrailing Posted at 2-9 12:39
Thank you for your replies, I plan to next week.  I just put in another request through Airmap.

Hope it works out for you!!
2-9 15:22
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rwynant V1
Captain
Flight distance : 1147656 ft
United States
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Did you try to hot spot, and login to your DJI account?

Getting LAANC Auth does nothing for the FlySafe Database.....that is 100% DJI keeping you from flying near an airport.  Custom Auth I believe would be reqiured.

Randy
2-9 17:17
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HTA_RP-1
lvl.4

United States
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Randy is correct. Dronezone request for airspace authorization with the resulting FAA approval paperwork uploaded to DJI flysafe will get you a custom unlock in the controlled "redzone" airspace.  Cumbersome and time consuming but it works.  
2-10 12:45
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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vfrailing Posted at 2-9 12:39
Thank you for your replies, I plan to next week.  I just put in another request through Airmap.

You are most welcome. If you need further assistance, please feel free to contact us. Thanks for choosing DJI!
2-10 16:27
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Mark Weiss
First Officer
United States
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This is why I hate crippled products. This 'geofencing' causes a lot of problems, and all because the company is worried about being sued.

It seems that if you're going to use a quad for business, you should get a real aircraft for industrial purposes. I contacted a maker of industrial drones and inquired about geofencing. Nope. they don't have any limitations. If reliability and staying on schedule matter, get a professional a/c.
2-10 21:13
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Michael Kemper
Second Officer
Flight distance : 513543 ft
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United States
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Did LAANC authorization work in Airmap? I've started a ticket with them because it hasn't for me the past couple of days.
2-11 06:18
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vfrailing
lvl.3
Flight distance : 2563786 ft
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United States
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Yes, it has been mostly consistent.  In the most recent example, I got a call from the tower telling me to lower my altitude to 150, which I did.   I also have an email address, so I can contact tower directly.

2-11 06:52
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Tree
Second Officer
Flight distance : 451003 ft
United States
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you guys ever use Skyward?
2-11 09:43
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vfrailing
lvl.3
Flight distance : 2563786 ft
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United States
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OK, thanks, everyone, just got the unlocking approval from dji.  We'll see how it works next Monday...
A couple of thoughts.  Is there a way to preview on a sectional chart whether or not this procedure will be necessary?  It wasn't professional to have to schedule a reshoot, when I thought I had the approval in hand
I really don't mind having to do a few more steps for safety, as long as I can anticipate it.  ( will have to add another item on my price list)
2-11 13:05
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