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Another Spark fly away
349 13 2-9 15:03
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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So my 3 day old Spark flew away today with 18 gps signals, and no function at the transmitter. I uploaded the flight log and it appears to be severely incorrect, am i doing something wrong?



https://www.phantomhelp.com/LogViewer/E93VDROZNDTXYOCEVHKZ/
2-9 15:03
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DJI Stephen
Super Moderator

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Hello and good day Jstclair360. I am sorry for your loss, did you check if there are flight records at the top right corner of the DJI Go 4 App homepage flight records?  Since this issue is happen to your Drone. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

2-9 15:08
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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DJI Stephen Posted at 2-9 15:08
Hello and good day Jstclair360. I am sorry for your loss, did you check if there are flight records at the top right corner of the DJI Go 4 App homepage flight records?  Since this issue is happen to your Drone. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

[view_image]

Yes I already contacted support earlier. I also just posted the link to my flight records, and this is what came up.

https://www.phantomhelp.com/LogViewer/E93VDROZNDTXYOCEVHKZ/
2-9 15:17
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Proteous
Second Officer
Flight distance : 182844 ft
Barbados
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Wow i took a look at your log and i can tell something is seriously wrong, your spark needs an exorcist
2-9 17:13
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MccloudSpark
First Officer
Flight distance : 27562 ft

United States
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That log is very strange - It doesn't sound like a Spark.  "Backing up to avoid obstacle"?
2-9 21:19
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S.J
Captain
Flight distance : 322454 ft
Kuwait
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It looks like you did a firmware update which did not complete !!
2-9 21:55
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JJB*
Captain
Flight distance : 1144157 ft
Netherlands
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HIya,

really weird data, a  Spark with 4 cell battery ?

Can you upload a previous flight, using phantomhelp
and the flightlog.txt file of this file as a txt file? (so not via phantomhelp)

cheers
JJB

2-10 05:45
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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JJB* Posted at 2-10 05:45
HIya,

really weird data, a  Spark with 4 cell battery ?

Im not sure I understand. I tried uploading an older flightlog and they are all off the wall like the one I posted. How would I post just the Txt file not through phantom help?
2-10 09:37
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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JJB* Posted at 2-10 05:45
HIya,

really weird data, a  Spark with 4 cell battery ?

Here is an older flight log... https://www.phantomhelp.com/LogViewer/XS3VTLBGS3XKSAW7D0KZ/
2-10 09:41
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JJB*
Captain
Flight distance : 1144157 ft
Netherlands
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Jstclair360 Posted at 2-10 09:37
Im not sure I understand. I tried uploading an older flightlog and they are all off the wall like the one I posted. How would I post just the Txt file not through phantom help?

many ways ofcourse,  google drive, dropbx etc

If you like sent to JJBsoftware@gmail.com

cheers
JJB

2-10 09:50
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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JJB* Posted at 2-10 09:50
many ways ofcourse,  google drive, dropbx etc

If you like sent to

sent you an email
2-10 10:05
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JJB*
Captain
Flight distance : 1144157 ft
Netherlands
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Hi,

There is something wrong with your flightlogs, the txt file are partly loaded with erratic values.
Best is to contact DJI and ask them for advice/help. If your Spark is new for sure they will help you out.

My guess is that DJI will advice you to re-install the firmware of your drone, plus re-install the GO app.

cheers
JJB
2-10 12:18
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Jstclair360
lvl.2
Flight distance : 11394 ft
United States
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JJB* Posted at 2-10 12:18
Hi,

There is something wrong with your flightlogs, the txt file are partly loaded with erratic values.

Would be awesome if I had my drone, but its no where to be found.
2-10 12:29
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ajf3103
lvl.3
United Kingdom
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Jstclair360 Posted at 2-10 12:29
Would be awesome if I had my drone, but its no where to be found.

sorry to hear this. my drone also flew away yesterday. unhappy times! i hope we both get the best outcome
2-11 05:19
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