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SD Card Stuck in Camera
383 10 2-10 19:53
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ComelehwegO
lvl.1
United Arab Emirates
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Hi All,

My SD card is stuck in the camera. I pushed it in to eject it but it did not pop back out. Any suggestions on how to get it out?

Is there a way to transfer files to my PC (not MAC) from the card without  removing the card?

Thanks for your support.

Umar
2-10 19:53
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Arc Light
lvl.4
Canada
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You can transfer files by connecting the USB-C to USB cable to your PC and powering up the Osmo Pocket. It should appear on your desktop as a hard drive and you can access the files that way.  I've found because I keep my fingernails short that using my lightning connector adapter, the Lightning end pushes in the micro sd card just enough to pop mine out, maybe this will help you?
2-10 20:00
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WebParrot
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United States
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A straightened paper clip is narrow enough to use as a 'push' device.  Start by placing the clip in the middle of the card and push down slightly (to see if your getting movement).  Look carefully and closely to see if the edge of the card is getting 'stuck' under the edge of the opening.  Try pressing the clip at the corner and while holding the card down, gently move side-to-side to see if you can get lateral movement.  

The idea is to try to make sure the card is centered on the opening from all directions.  When you get the card extracted, check it carefully for any signs of warping or chipping or bending.  If so, you'll just have to replace it.  if it were me, I would replace it regardless.  Good luck.

2-10 20:17
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ComelehwegO
lvl.1
United Arab Emirates
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Arc Light Posted at 2-10 20:00
You can transfer files by connecting the USB-C to USB cable to your PC and powering up the Osmo Pocket. It should appear on your desktop as a hard drive and you can access the files that way.  I've found because I keep my fingernails short that using my lightning connector adapter, the Lightning end pushes in the micro sd card just enough to pop mine out, maybe this will help you?

H, thanks for the suggestions- they're much appreciated. I've tried connecting the OP to my Microsoft Surface Pro using the USB C connector but it doesn't show as a drive on the device. The OP shows that it is charging but nothing else. Maybe it could be a data cable issue. I'll try another cable and see what happens.

I got the SD card out after some fighting with a min pen knife .
2-10 22:31
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ComelehwegO
lvl.1
United Arab Emirates
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WebParrot Posted at 2-10 20:17
A straightened paper clip is narrow enough to use as a 'push' device.  Start by placing the clip in the middle of the card and push down slightly (to see if your getting movement).  Look carefully and closely to see if the edge of the card is getting 'stuck' under the edge of the opening.  Try pressing the clip at the corner and while holding the card down, gently move side-to-side to see if you can get lateral movement.  

The idea is to try to make sure the card is centered on the opening from all directions.  When you get the card extracted, check it carefully for any signs of warping or chipping or bending.  If so, you'll just have to replace it.  if it were me, I would replace it regardless.  Good luck.

Yes, you were right! Alignment is key.

I got the SD card out after some fighting with a min pen knife .

Thanks for your suggestion. The card seems ok for now- Its very new.
2-10 22:32
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ngcw81
lvl.2
Singapore
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ComelehwegO Posted at 2-10 22:32
Yes, you were right! Alignment is key.

I got the SD card out after some fighting with a min pen knife .

you need to take out the phone connector (lightning/USB C) so that it could connect to PC with OP
2-11 01:15
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Curt1591
First Officer
Thailand
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ComelehwegO Posted at 2-10 22:31
H, thanks for the suggestions- they're much appreciated. I've tried connecting the OP to my Microsoft Surface Pro using the USB C connector but it doesn't show as a drive on the device. The OP shows that it is charging but nothing else. Maybe it could be a data cable issue. I'll try another cable and see what happens.

I got the SD card out after some fighting with a min pen knife .

Did you switch the Pocket on and then accept the connection on the Pocket screen?
2-11 02:05
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WebParrot
Captain
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United States
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ComelehwegO Posted at 2-10 22:32
Yes, you were right! Alignment is key.

I got the SD card out after some fighting with a min pen knife .

Yippeeeee!  That moment of relief ....

PS - Welcome to the forum :-)
2-11 05:40
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Arc Light
lvl.4
Canada
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Yes as others have mentioned the phone connector should be removed or flipped to storage position and the Osmo Pocket must be turned on, If I recall correctly you may also have to click "ok" on the Pocket screen to a  connect message.
2-11 05:47
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ComelehwegO
lvl.1
United Arab Emirates
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Dear All,

Thanks for all your quick and successful suggestions.

The issue with the connection to the laptop was the USB cable... When I switched the cable it worked perfectly.

Thanks again for the warm welcome!
2-12 02:13
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DJI Tony
Super Moderator

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ComelehwegO Posted at 2-12 02:13
Dear All,

Thanks for all your quick and successful suggestions.

Hi, we're sorry for the problem that you had with the Osmo Pocket. We're glad to know that you were able to fix the situation via the help of our valued customers. Please let us know if you have other concerns. Thank you for continued support.
2-12 16:18
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