Only once low battery warning heard, anyone can advice whats wrong with my MPP

Hello and good day MoNoAd. I am sorry to know what happened to your previous flight with your DJI Pro Platinum. Since this unfortunate event happened. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

From the looks of it you were using third party propellers, and the error in your flight log details not enough propulsion/ESC error. This isn't covered by warranty because you weren't using DJI's stock propellers, therefore you'll have to bear the repair cost (or DJI Care cost if you have it).

Why are you flying with only 20% battery, and as previously mentioned, non-approved prop blades?  Seems rather reckless to me.  Post your log file for to look at.  I'd bet you also used pretty heavy throttle when the battery was low.  ??  Sorry, but this looks like it's likely on you.

Sorry to know that mate

I see an aftermarket props

AG0N-Gary Posted at 2-11 17:06
Why are you flying with only 20% battery, and as previously mentioned, non-approved prop blades?  Seems rather reckless to me.  Post your log file for to look at.  I'd bet you also used pretty heavy throttle when the battery was low.  ??  Sorry, but this looks like it's likely on you.

Thanks, lesson learn

Lucas775 Posted at 2-11 19:30
I see an aftermarket props

Thanks lesson learn

DJI Stephen Posted at 2-11 16:39
Hello and good day MoNoAd. I am sorry to know what happened to your previous flight with your DJI Pro Platinum. Since this unfortunate event happened. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for us to help you further with this matter. Thank you.

[view_image]

Thanks for the advice

Nordium Posted at 2-11 16:47
From the looks of it you were using third party propellers, and the error in your flight log details not enough propulsion/ESC error. This isn't covered by warranty because you weren't using DJI's stock propellers, therefore you'll have to bear the repair cost (or DJI Care cost if you have it).

Thanks for your advice,

First lesson don’t use after market props

you installed two different propellers?

Hiya,

Sorry for your crash!

If you like post your flightlog on here > https://www.phantomhelp.com/LogViewer/Upload/

I read that you did use not-original props. Question is ofcourse if that is the casue of your crash.
Its to easy to say that without seeing your log.



cheers
JJB

JJB* Posted at 2-12 01:59
Hiya,

Sorry for your crash!

https://www.phantomhelp.com/LogViewer/UK6GQDE1PVZ5P3YSASNK/#

MoNoAd Posted at 2-12 05:14
https://www.phantomhelp.com/LogViewer/UK6GQDE1PVZ5P3YSASNK/#

Hi,

At the end of the flight the heading values are indication that your MP is turning around it axis.
Dropping height ofcourse.

During flight no errors, only at the end. See the values in the chart for pitch/ roll and heading.

Don`t know what happend, but if one rotor became loose.....



cheers
JJB

Sorry for the crash! Worst nightmare and a tough lesson that hopefully all readers benefit from. Thanks for sharing.

Sorry for your loss.  Poor bird.

There is nothing in your log shows any props caused your craft to crash, it is more than strange that a 20% battery craft would just fall to the ground and your text log from your phone is not conclusive in anyway.
I would sync your flight to dji cloud and start a case youwill be given a case number and arrangements will be made to ship your craft back to dji, where your .dat file inside your aircraft can be examined, it’s always worth this to get your craft checked out properly, and won’t cost you anything unless pilot error and you will be given the option to go ahead with repair or just have broken drone returned, if it’s a case of malfunction then your warranty will cover the repair.

MoNoAd Posted at 2-11 19:35
Thanks for the advice

You are very much welcome MoNoAd. If you have any other inquiries or concern. Please feel free to post it here at DJI Forum. We are all here to help you.

JJB* Posted at 2-12 05:35
Hi,

At the end of the flight the heading values are indication that your MP is turning around it axis.

Wondering if second third-party props came loose or failed, resulting in crash.
Picture only shows two OEM props and one third-party prop.  Three props in picture are all still attached to hubs of their motors.

If third-party prop did come loose, assume FRAP would show sudden change in one of motors?

HedgeTrimmer Posted at 2-12 09:27
Wondering if second third-party props came loose or failed, resulting in crash.
Picture only shows two OEM props and one third-party prop.  Three props in picture are all still attached to hubs of their motors.

Engine RPM, power to and output pwr of the motor ect is not written in the flightlogtxt file. DAT data of that flight is needed for that.
Seeing this drone yawing around....98% sure is missed one rotor.

Nothing wrong with after market props,BUT i think they are the non branded ones looking at the picture.......not good sorry bud.

JJB* Posted at 2-12 11:58
Engine RPM, power to and output pwr of the motor ect is not written in the flightlogtxt file. DAT data of that flight is needed for that.
Seeing this drone yawing around....98% sure is missed one rotor.

The picture of the crash site does show only three propellers...

Sorry to saw that

why would you fly with low noise props and then use aftermarket regular props on another motor? This is asking for trouble as the low noise turn at a different rpm.