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gimbal not function
144 6 2-11 17:21
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asaethon
lvl.1

Indonesia
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Hi there.
I have some problem with my gimbal.
it won't move to any direction, even i use shortcut on C1 or C2.
I already try to calibrate the gimbal until finish but it doesn't even move when calibrating until finish the calibrating.
the gimbal status say it OK, not overloaded.
its looks fine on the status at dji 4 apps.
Please help me.
Thanks.
2-11 17:21
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asaethon
lvl.1

Indonesia
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it looks lke it when I start the drone.
it won't move again even I try to calibrate or move upward or downward.
btw my dji account is setsumaru22@gmail.com
please help.
Thanks
2-11 17:56
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DJI Gamora
Administrator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. About that may I ask when turning on the Aircraft does the gimbal at least moving and Initiating? Also, do you still have a live feed from the camera? However, as you mention even you calibrate it. It won't move I would suggest reaching out one of the support channels In order to guide you on what you'll need to do. You may just go to this link https://www.dji.com/support Thank you for your support.
2-12 10:33
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ALABAMA
Captain
Flight distance : 7253835 ft
United States
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Did you just do a firmware update?
2-12 12:58
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asaethon
lvl.1

Indonesia
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ALABAMA Posted at 2-12 12:58
Did you just do a firmware update?

I already check the firmware at dji assistant and the firmware is still same from the beginning.
I never run the update for the drone or RC.
2-12 16:54
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asaethon
lvl.1

Indonesia
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DJI Gamora Posted at 2-12 10:33
Hi there, thank you for reaching out and we're sorry to hear about the trouble. About that may I ask when turning on the Aircraft does the gimbal at least moving and Initiating? Also, do you still have a live feed from the camera? However, as you mention even you calibrate it. It won't move I would suggest reaching out one of the support channels In order to guide you on what you'll need to do. You may just go to this link https://www.dji.com/support Thank you for your support.

the gimbal just move like in the video, and I still have the live feed from the camera.
it can take photo and video, but it won't move to any direction
2-12 16:56
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DJI Gamora
Administrator

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asaethon Posted at 2-12 16:56
the gimbal just move like in the video, and I still have the live feed from the camera.
it can take photo and video, but it won't move to any direction

I'm sorry to hear that, If that the case, Unfortunately. What I can only recommend is send it into the facility for further checking of the issue. You may just go to the link https://www.dji.com/support for you to have the guide on what you'll need to do. Thank you for your support.
2-13 08:02
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