djiuser_Cdbewb7B4ofD
lvl.3
Flight distance : 27142 ft
United States
Offline
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DJI Mindy Posted at 2-11 19:37
Hi there, we appreciate your suggestion, but we never recommend customers to repair the drone by themselves since more issues could happen and the warranty gets affected. If there is any problem with the drone, please send in, our repair center will help to get it addressed. thanks for your understanding.
I appreciate the response. I purchased the Spark second hand and have no clue about the warranty. Please take no offense but I have heard horror stories (I've heard good things as well) about the DJI repair process.
I know if I send it in it will they will tell me they can't fix it. (Suffered water damage, cracked frame and broken gimbal) Basically I'm forced to buy a new drone if I send it in whereas if I got the necessary parts I could be 100%.
Basically if Subaru can sell me any part for my car, why can't DJI sell me any part for my drone? |
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