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brand new battery dead
118 4 2-11 19:23
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PanchoTuc
lvl.1
Argentina
Offline

I bought a Mavic Pro Fly More Combo a week ago.
when I tried to charge the batteries only one battery charged, the others came defective and did not charge.
They are absolutely new.
I know it's a pretty common problem in new batteries.
I need a solution.
I'm from Tucumán, Argentina and I bought the drone in another country.
What I can do?
Thank you!

2-11 19:23
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Aardvark
Captain
Flight distance : 117174
  • >>>
Offline

Try and charge the batteries again, and leave them on charger for a couple of hours. It might be that the batteries are in 'hibernation'. See section on 'battery storage' on page five of the
Mavic Pro Intelligent Flight Battery Safety Guidelines v1.0
.

https://www.dji.com/uk/mavic/downloads


2-12 05:31
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Ahmed Hussain
First Officer
Flight distance : 221050
Kuwait
Offline

The other two are in hibernation mode. If you are not able to replace them just need about 10 days! Every time and then try to charge them but don't leave them long time on charge if not responding.
2-12 08:53
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HedgeTrimmer
Captain
United States
Offline

Do two batteries that will not charge, show any charge at all by their LEDs?
2-12 09:17
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DJI Gamora
Administrator
Online

Hi there, thank you for reaching out and we're sorry to hear about the trouble, with regards to that you may give a try to charge it for a while it seems the battery is on the hibernation mode and wait. If ever still no luck, I would suggest reaching out one of our support channels in order to guide you on what you'll need to do. You may just go to this link https://www.dji.com/support Thank you for your support.
2-12 10:22
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