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Help please my Ronin S makes a strange noise
687 9 2-12 05:51
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fans8e670604
lvl.2
Italy
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hi, it's been a long time since I use my Ronin S is a few months ago began to make a very strange noise, a tick that makes every time I do a crane movement from the bottom up with my Ronin S, just back in an upright position it makes this ticking very disturbing. did any of you find the same problem?
my Ronin S is still under warranty and I would like to send it for assistance.
I attach a video to prove the problem

2-12 05:51
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to May, I ask have you tried to calibrate and Autotuning the setting? And ensure that all the screws on the Ronin-S are tightened and the gimbal's axis arm knob does not knock down the axis arm during the operation. If the issue persists I would recommend reaching out one of our support channels in order to guide you on what you'll need to do. Thank you for your support.
2-12 11:21
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fans8e670604
lvl.2
Italy
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hello, thanks for your answer, the gimbal is perfectly balanced and the screws perfectly tight, the first periods of use this did not happen, in addition to this I began to give another annoying problem, while I use it and make movements of pan, suddenly the Ronin S pauses alone and then resume working, all this alone and suddenly, I also have a video evidence of this defect

Link: https://youtu.be/UnGcPW2am0A
2-12 16:52
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DJI Gamora
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fans8e670604 Posted at 2-12 16:52
hello, thanks for your answer, the gimbal is perfectly balanced and the screws perfectly tight, the first periods of use this did not happen, in addition to this I began to give another annoying problem, while I use it and make movements of pan, suddenly the Ronin S pauses alone and then resume working, all this alone and suddenly, I also have a video evidence of this defect

Link:


May I verify if the gimbal enters into the sleep mode when the Pan axis fails to follow your movement? If not, the issue was caused by the slow sensativity and speed of the Pan axis. Please enable the Sport Mode by pressing and holding the M button.
2-13 02:13
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fans8e670604
lvl.2
Italy
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DJI Gamora Posted at 2-13 02:13
May I verify if the gimbal enters into the sleep mode when the Pan axis fails to follow your movement? If not, the issue was caused by the slow sensativity and speed of the Pan axis. Please enable the Sport Mode by pressing and holding the M button.

thanks always for your timely response, however I have verified and the problem also gives it in sport mode, who should I contact to send him in assistance since it is still under warranty?
2-13 03:11
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fans8e670604
lvl.2
Italy
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DJI Gamora Posted at 2-13 02:13
May I verify if the gimbal enters into the sleep mode when the Pan axis fails to follow your movement? If not, the issue was caused by the slow sensativity and speed of the Pan axis. Please enable the Sport Mode by pressing and holding the M button.

thanks always for your timely response, however I have verified and the problem also gives it in sport mode, who should I contact to send him in assistance since it is still under warranty?
2-13 03:15
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DJI Gamora
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fans8e670604 Posted at 2-13 03:15
thanks always for your timely response, however I have verified and the problem also gives it in sport mode, who should I contact to send him in assistance since it is still under warranty?

Ok, If you want to send it in you may just go to this link https://www.dji.com/support for you to have assistance on what you'll need to do. Thank you for your support.
2-13 08:05
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fans6381fdf7
lvl.3
United Kingdom
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I have the same issue with the odd tick noise coming from the motors. Were you able to find out what was causing it?
4-29 11:09
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fans6381fdf7
lvl.3
United Kingdom
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I have the exact same issue - was anyone able to work out what the tick noise is? Or get it sorted by sending it back to DJI?
5-12 09:11
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DJI Mindy
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fans6381fdf7 Posted at 5-12 09:11
I have the exact same issue - was anyone able to work out what the tick noise is? Or get it sorted by sending it back to DJI?

Hi there, sorry for the troubles with the Ronin-S, please ensure that all the screws on the Ronin-S are tightened and the gimbal's axis arm knob does not knock down the axis arm during the operation. If the issue persists, the device will need to be sent back for further evaluation, please start a ticket here: https://repair.dji.com/repair/index?site=brandsite&from=nav
5-13 01:52
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