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Zenmuse X5 Dust on the lenses
402 9 2-13 12:44
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GoodmanRP
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Welcome!
I need help!
I have 2 amazing X5 lenses.
One I use to Osmo the second to Inspire 2.
While watching movies with Inspire I noticed spots.
I decided to look at the lens. My surprise was huge! The lens has dust particles! In Osmo too.
What now?
Will the service clean these lenses?


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2.jpg
2-13 12:44
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DJI Tony
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Hi, we're sorry to know about this situation. May we know if the dust can be wiped with the none dust cloth? Does the dust occur on the quality of your image or photo? If yes, please contact our support via the link below for further evaluation of the unit. You may refer to the link below.
www.dji.com/support
2-13 13:32
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GoodmanRP
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Flight distance : 4337600 ft
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DJI Tony Posted at 2-13 13:32
Hi, we're sorry to know about this situation. We will coordinate this situation with our team for further clarification. Thank you for continued support.

Thank you very much!
I'm waiting for information. I really care about the efficiency of the equipment
2-13 13:38
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DJI Tony
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GoodmanRP Posted at 2-13 13:38
Thank you very much!
I'm waiting for information. I really care about the efficiency of the equipment

Hi, thanks for the prompt reply. Please see the edited comment above GoodmanRP. Thank you for continued support.
2-13 13:40
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GoodmanRP
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Embarrassment! Service in Germany sent back the lens did not even clean it !!

The manufacturer's service has not found the described problem. "After image quality tests, it was possible to set a high resolution image at each iris position. The lens is not closed hermetically, so particles inside it are normal operation results."
3-28 09:19
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DJI Tony
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GoodmanRP Posted at 3-28 09:19
Embarrassment! Service in Germany sent back the lens did not even clean it !!

The manufacturer's service has not found the described problem. "After image quality tests, it was possible to set a high resolution image at each iris position. The lens is not closed hermetically, so particles inside it are normal operation results."

Sorry to hear that, I didn't get the case number via your Forum account, may I have the case number for further check?
3-29 01:34
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GoodmanRP
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DJI Tony Posted at 3-29 01:34
Sorry to hear that, I didn't get the case number via your Forum account, may I have the case number for further check?

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4-4 10:54
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DJI Tony
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PM has been replied, please check, thank you.
4-5 03:23
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GoodmanRP
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Flight distance : 4337600 ft
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Hello!

I do not agree with the opinion in Germany.
The lens is always used with all due care and protection.
A filter is always installed.
Everything would be fine if it was one lens. I have Inspire 2 X5 and Osmo + X5
All lenses inside are dirty.
The answer that it was my fault because I used it in inappropriate conditions is like - "Fly only in a sterile room"
They will clean the lens but the cost of cleaning is the price of a new lens

Greetings,
Robert

4-14 08:51
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DJI Stephen
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GoodmanRP Posted at 4-14 08:51
Hello!

I do not agree with the opinion in Germany.

Your concern has been transferred, the team will keep following up, please note the email, thank you.
4-15 01:04
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