Hey Folks,
I was out flying my Mavic Air yesterday. Drone was hovering in place at around 20ft when all of a sudden it flipped over, spun around and fell out of the sky.

Luckily it crashed onto fairly long grass so impact wasn't too hard. Once on the floor the motors did not stop and i could not turn it off. (had to remove battery)
All of this happened in roughly 5 seconds so i didn't even have time to react.

I have the flight log but can't post a URL link on the forum?
A huge ammount of IMU errors came on screen and can be seen on the log at around 9m25s.

Does anyone know what could have caused this?

Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that we would suggest reaching out one of our support channels in order for them to guide you and what you'll need to do, and have a data analysis to find out what could be the main problem. You may just go to this link https://www.dji.com/support Thank you for your support.

DJI Gamora Posted at 2-14 10:05
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that we would suggest reaching out one of our support channels in order for them to guide you and what you'll need to do, and have a data analysis to find out what could be the main problem. You may just go to this link https://www.dji.com/support Thank you for your support.

Hey,
Thanks for your reply. I contacted support as soon as i got home. I have been advised to send it in for analysis which i will be doing tomorrow.
Thanks again.

Mavicair22019 Posted at 2-14 10:20
Hey,
Thanks for your reply. I contacted support as soon as i got home. I have been advised to send it in for analysis which i will be doing tomorrow.
Thanks again.

Ok, perfect! nice to hear to that. If you have any question or concern feel free to reach us back. Best Regards. Thanks!

Flipping over and spinning uncontrollably sounds like one of the four lifting points on the drone failled.  A damaged propeller fail?  Damaged from a previous crash?  A ESC fail and cause a motor to stop?  A motor jam?  Or in your case, the ESC fail and lock one motor on full speed?

Gunship9 Posted at 2-14 10:30
Flipping over and spinning uncontrollably sounds like one of the four lifting points on the drone failled.  A damaged propeller fail?  Damaged from a previous crash?  A ESC fail and cause a motor to stop?  A motor jam?  Or in your case, the ESC fail and lock one motor on full speed?

Can't imagine it was a damaged prop as this was only my second flight, talk about unlucky.

I agree with Gunship9, an ESC or motor failure. Please let us know when you hear back from DJI.

J AV10 Posted at 2-14 12:09
I agree with Gunship9, an ESC or motor failure. Please let us know when you hear back from DJI.

Will do! Sent it off today, so hopefully won't be too long.

oh no thats terrible

Do they say what was the problem?

J AV10 Posted at 2-14 12:09
I agree with Gunship9, an ESC or motor failure. Please let us know when you hear back from DJI.

My drone has been repaired, free of charge and the outcome was - Remark: WARRANTY: No crash damage. No liquid damage. Gimbal axis arm module defect. Core board defect.

twilight Posted at 2-25 04:35
Do they say what was the problem?

Remark: WARRANTY: No crash damage. No liquid damage. Gimbal axis arm module defect. Core board defect.

Mavicair22019 Posted at 2-25 07:54
Remark: WARRANTY: No crash damage. No liquid damage. Gimbal axis arm module defect. Core board defect.

Yep, looks like genuinely bad device...

Mavicair22019 Posted at 2-25 07:54
My drone has been repaired, free of charge and the outcome was - Remark: WARRANTY: No crash damage. No liquid damage. Gimbal axis arm module defect. Core board defect.

Definitely a bad device, good for DJI for doing repairs under warranty.

Mavicair22019 Posted at 2-25 07:54
Remark: WARRANTY: No crash damage. No liquid damage. Gimbal axis arm module defect. Core board defect.

Good job, although some complain about dji support and service, from what I see around here, dji support and service works pretty well.
Good luck and hope your back flying soon .

hallmark007 Posted at 2-25 13:40
Good job, although some complain about dji support and service, from what I see around here, dji support and service works pretty well.
Good luck and hope your back flying soon .

Yeah, i can't fault them. Good communication and i had my drone back in the space of a week.

Mavicair22019 Posted at 3-3 05:18
Yeah, i can't fault them. Good communication and i had my drone back in the space of a week.

Good luck and enjoy .

Mavicair22019 Posted at 3-3 05:18
Yeah, i can't fault them. Good communication and i had my drone back in the space of a week.

Good to hear among all the bad press DJI get. Only had to contact them once and they were top notch. Sent me the spares I needed with extra bits just in case. Happy flying again...