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No image in the phone
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djiuser_1pTQVMir4aY4

Portugal
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Hi,
I bought new I put the camera, but the image does not appear,

I've done all the updates and it's still the same, I can do everything in gimbal, but the screen is black.
My phone is sansung s8.

what is the solution to this problem ?
2019-2-15
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Airport Dog
Second Officer
Flight distance : 1164226 ft
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United States
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On some phones you have to toggle the USB input to allow files to be transferred. Might be that simple.
2019-2-15
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djiuser_1pTQVMir4aY4

Portugal
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I've tried several things, and the phone is always charging.
2019-2-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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Our apologies for all the trouble. Please provide a short video showing the issue for further checking. You can upload it by using google drive or dropbox and provide the link. Please try a different mobile device so that we can isolate the issue. Thanks for your support.
2019-2-15
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DJI Paladin
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Flight distance : 318 ft

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djiuser_1pTQVMir4aY4 Posted at 2-15 04:56
I've tried several things, and the phone is always charging.

Sorry to hear that. It was related to the android system and hardware. The Android devices needs on-going 500ma to maintain the USB connection, so there is no option for the Android device to disable the charging mode. Do you have an IOS device that you can use so that you can avoid charging mode?
2019-2-15
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djiuser_1pTQVMir4aY4

Portugal
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DJI Paladin Posted at 2-15 06:57
Sorry to hear that. It was related to the android system and hardware. The Android devices needs on-going 500ma to maintain the USB connection, so there is no option for the Android device to disable the charging mode. Do you have an IOS device that you can use so that you can avoid charging mode?

I'm going to try it with an iphone 4s
2019-2-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_1pTQVMir4aY4 Posted at 2-15 07:06
I'm going to try it with an iphone 4s

I would suggest you try to use a recommended device. You may refer on the attached file below for your reference, thanks.
2019-2-15
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mixchief
First Officer
Flight distance : 182057 ft
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United States
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djiuser_1pTQVMir4aY4 Posted at 2-15 07:06
I'm going to try it with an iphone 4s

Just for fun, Is the camera in Manual or in Auto? If in manual what are the settings and the lighting condition where you are trying it out? can we get a screen shot?
2019-2-16
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djiuser_1pTQVMir4aY4

Portugal
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mixchief Posted at 2-16 15:39
Just for fun, Is the camera in Manual or in Auto? If in manual what are the settings and the lighting condition where you are trying it out? can we get a screen shot?

I've already returned Drone to the store.
2019-2-16
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mixchief
First Officer
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United States
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djiuser_1pTQVMir4aY4 Posted at 2-16 15:42
I've already returned Drone to the store.

OK, did you look at your camera settings when you were having you issues? I ask because in more than one occasion I had a blank screen better yet black screen and when I allowed myself to unpanic (new word) I noticed my settings were such that the result could only be black screen, I don't remember if you mentioned a "no image transmission" prompt on screen, I should have checked LOL.
2019-2-18
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djiuser_1pTQVMir4aY4

Portugal
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mixchief Posted at 2-18 22:10
OK, did you look at your camera settings when you were having you issues? I ask because in more than one occasion I had a blank screen better yet black screen and when I allowed myself to unpanic (new word) I noticed my settings were such that the result could only be black screen, I don't remember if you mentioned a "no image transmission" prompt on screen, I should have checked LOL.

In my case I never had an image on the screen, but I experienced taking pictures and he took them because they went to cash memory, I even bought an IPAd, and the problem continued,
2019-2-18
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mixchief
First Officer
Flight distance : 182057 ft
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United States
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djiuser_1pTQVMir4aY4 Posted at 2-18 22:16
In my case I never had an image on the screen, but I experienced taking pictures and he took them because they went to cash memory, I even bought an IPAd, and the problem continued,

Did they record on to the SD card?
2019-2-22
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DJI Paladin
Administrator
Flight distance : 318 ft

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djiuser_1pTQVMir4aY4 Posted at 2-16 15:42
I've already returned Drone to the store.

May I know the latest update of your concern?  What is the resolution of the store where you returned the product? Please keep us posted, we're here to help. Thanks!
2019-2-24
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