Hi! I bought from an official dealer mavic 2 pro. Authorization failed. Tried to change the mobile device, a network, the e-mail address-each time one and tade an error.
«activation failed. Network error”
How to solve this problem? Who faced this? I will be very grateful for the help!

Sorry to read about the issues you are having activating your Mavic 2 Pro. I understand you have already exhausted changing mobile device and the network, email address. Kindly provide us with some information on the following via PM.

1. Serial Number (SN ):
2. DJI Account :
3. Activation logs to analyze, the log address as below:

Android：DJI/dji.go.V4/LOG
iOS：DJI GO 4/LOGS

We hope to hear from you soon. Your patience is highly appreciated. Thank you.

Hi, Diana
Serial Number (SN ) :163DF7B001JG5J
DJI Account : fans7bed40e9
Activation logs to analyze, the log address as below:

{"app_name":"DJI GO 4","timestamp":"2019-02-12 17:04:30.73 +0300","app_version":"4.3.12","slice_uuid":"0847664F-8959-3210-9319-28AC5C810663","adam_id":1170452592,"build_version":"4292","bundleID":"com.dji.go","share_with_app_devs":false,"is_first_party":false,"bug_type":"142","os_version":"iPhone OS 12.1.3 (16D40)","incident_id":"DF04C4B4-39A0-4146-B493-D23D046BE672","name":"DJI GO 4"}
Date/Time:       2019-02-12 17:04:25 +0300
End time:        2019-02-12 17:04:30 +0300
OS Version:      iPhone OS 12.1.3 (Build 16D40)
Architecture:    arm64e
Report Version:  27
Incident Identifier: DF04C4B4-39A0-4146-B493-D23D046BE672

Data Source:     Microstackshots
Shared Cache:    0x1cad0000 32DCD942-4BA3-3120-82C6-EFCAEC05D6B4

Command:         DJI GO 4
Path:            /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
Identifier:      com.dji.go
Version:         4.3.12 (4292)
Beta Identifier: 6BAFCD97-14D3-43C4-8636-93C9CC80411B
PID:             217

Event:           wakeups
Action taken:    none
Wakeups:         45002 wakeups over the last 17 seconds (2581 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:   45000
Limit duration:  300s
Wakeups caused:  45002
Duration:        4.01s
Steps:           5

Hardware model:  iPhone11,6
Active cpus:     6
Boot args:        


Heaviest stack for the target process:
  4  ??? (libsystem_pthread.dylib + 6352) [0x19d5808d0]
  4  ??? (libsystem_pthread.dylib + 6516) [0x19d580974]
  3  ??? (Foundation + 1326148) [0x19e445c44]
  3  ??? (Foundation + 28608) [0x19e308fc0]
  3  ??? (DJI GO 4 + 43492016) [0x106a5a2b0]
  2  ??? (Foundation + 450128) [0x19e36fe50]
  2  ??? (libsystem_kernel.dylib + 148488) [0x19d509408]


Powerstats for:  DJI GO 4 [217]
UUID:            0847664F-8959-3210-9319-28AC5C810663
Path:            /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
Architecture:    arm64
Footprint:       97.20 MB
Pageins:         2 pages
Start time:      2019-02-12 17:04:25 +0300
End time:        2019-02-12 17:04:30 +0300
Num samples:     5 (100%)
CPU Time:        0.322s
Primary state:   2 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS Default, Requested Thread QoS Default, Override Thread QoS Unspecified
User Activity:   0 samples Idle, 0 samples Active, 5 samples Unknown
Power Source:    0 samples on Battery, 0 samples on AC, 5 samples Unknown
  4  ??? (libsystem_pthread.dylib + 6352) [0x19d5808d0]
    4  ??? (libsystem_pthread.dylib + 6516) [0x19d580974]
      3  ??? (Foundation + 1326148) [0x19e445c44]
        3  ??? (Foundation + 28608) [0x19e308fc0]
          3  ??? (DJI GO 4 + 43492016) [0x106a5a2b0]
            2  ??? (Foundation + 450128) [0x19e36fe50]
              2  ??? (libsystem_kernel.dylib + 148488) [0x19d509408]
                1  <Kernel mode>
            1  ??? (Foundation + 450128) [0x19e36fe50]
      1  ??? (DJI GO 4 + 43402448) [0x106a444d0]
        1  ??? (libsystem_kernel.dylib + 147984) [0x19d509210]
          1  <Kernel mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
  1  ??? (libsystem_pthread.dylib + 40400) [0x19d588dd0]
    1  <Kernel mode, Effective Thread QoS Utility, Requested Thread QoS Utility>

  Binary Images:
           0x1040e0000 -                ???  com.dji.go 4.3.12 (4292) <0847664F-8959-3210-9319-28AC5C810663>  /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
           0x19d4e5000 -        0x19d510fff  libsystem_kernel.dylib   <F3C6C1C7-3CCD-343F-ABA8-13BF8A3C630F>  /usr/lib/system/libsystem_kernel.dylib
           0x19d57f000 -        0x19d589fff  libsystem_pthread.dylib  <E692C011-A051-36C0-B0BB-6394503A9BEB>  /usr/lib/system/libsystem_pthread.dylib
           0x19e302000 -        0x19e620fff  Foundation               <B27D48F0-4800-367C-9FE4-7659FFEE25AB>  /System/Library/Frameworks/Foundation.framework/Foundation




{"app_name":"DJI GO 4","timestamp":"2019-02-12 15:43:33.74 +0300","app_version":"4.3.12","slice_uuid":"0847664F-8959-3210-9319-28AC5C810663","adam_id":1170452592,"build_version":"4292","bundleID":"com.dji.go","share_with_app_devs":false,"is_first_party":false,"bug_type":"142","os_version":"iPhone OS 12.1.3 (16D40)","incident_id":"014CA24F-B22F-465A-A1C3-232EFF0C2605","name":"DJI GO 4"}
Date/Time:       2019-02-12 15:43:28 +0300
End time:        2019-02-12 15:43:32 +0300
OS Version:      iPhone OS 12.1.3 (Build 16D40)
Architecture:    arm64e
Report Version:  27
Incident Identifier: 014CA24F-B22F-465A-A1C3-232EFF0C2605

Data Source:     Microstackshots
Shared Cache:    0x28cb4000 32DCD942-4BA3-3120-82C6-EFCAEC05D6B4

Command:         DJI GO 4
Path:            /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
Identifier:      com.dji.go
Version:         4.3.12 (4292)
Beta Identifier: 6BAFCD97-14D3-43C4-8636-93C9CC80411B
PID:             554

Event:           wakeups
Action taken:    none
Wakeups:         45004 wakeups over the last 16 seconds (2890 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:   45000
Limit duration:  300s
Wakeups caused:  45004
Duration:        4.10s
Steps:           6

Hardware model:  iPhone11,6
Active cpus:     6
Boot args:        


Heaviest stack for the target process:
  6  ??? (libsystem_pthread.dylib + 6352) [0x1a97648d0]
  6  ??? (libsystem_pthread.dylib + 6516) [0x1a9764974]
  3  ??? (Foundation + 1326148) [0x1aa629c44]
  3  ??? (Foundation + 28608) [0x1aa4ecfc0]
  3  ??? (DJI GO 4 + 43492016) [0x104b8e2b0]
  3  ??? (Foundation + 450128) [0x1aa553e50]
  3  ??? (libsystem_kernel.dylib + 148488) [0x1a96ed408]


Powerstats for:  DJI GO 4 [554]
UUID:            0847664F-8959-3210-9319-28AC5C810663
Path:            /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
Architecture:    arm64
Footprint:       83.44 MB
Pageins:         22 pages
Start time:      2019-02-12 15:43:28 +0300
End time:        2019-02-12 15:43:32 +0300
Num samples:     6 (100%)
CPU Time:        0.022s
Primary state:   3 samples Frontmost App, Non-Suppressed, Kernel mode, Effective Thread QoS Default, Requested Thread QoS Default, Override Thread QoS Unspecified
User Activity:   0 samples Idle, 0 samples Active, 6 samples Unknown
Power Source:    0 samples on Battery, 0 samples on AC, 6 samples Unknown
  6  ??? (libsystem_pthread.dylib + 6352) [0x1a97648d0]
    6  ??? (libsystem_pthread.dylib + 6516) [0x1a9764974]
      3  ??? (Foundation + 1326148) [0x1aa629c44]
        3  ??? (Foundation + 28608) [0x1aa4ecfc0]
          3  ??? (DJI GO 4 + 43492016) [0x104b8e2b0]
            3  ??? (Foundation + 450128) [0x1aa553e50]
              3  ??? (libsystem_kernel.dylib + 148488) [0x1a96ed408]
      2  ??? (DJI GO 4 + 32884668) [0x1041707bc]
        1  ??? (DJI GO 4 + 32892132) [0x1041724e4]
          1  ??? (DJI GO 4 + 28609300) [0x103d5cb14]
            1  ??? (DJI GO 4 + 28609432) [0x103d5cb98]
              1  <User mode>
        1  ??? (DJI GO 4 + 29096992) [0x103dd3c20]
          1  <User mode>
      1  ??? (DJI GO 4 + 43404084) [0x104b78b34]
        1  ??? (libsystem_c.dylib + 486440) [0x1a9661c28]
          1  ??? (libsystem_kernel.dylib + 148488) [0x1a96ed408]
            1  <Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>

  Binary Images:
           0x102214000 -                ???  DJI GO 4                <0847664F-8959-3210-9319-28AC5C810663>  /private/var/containers/Bundle/Application/632F7740-1297-4108-BAD5-182D50D9047D/DJI GO 4.app/DJI GO 4
           0x1a95eb000 -        0x1a966afff  libsystem_c.dylib       <07BACB80-53AE-39C5-8CFC-75A723C84584>  /usr/lib/system/libsystem_c.dylib
           0x1a96c9000 -        0x1a96f4fff  libsystem_kernel.dylib  <F3C6C1C7-3CCD-343F-ABA8-13BF8A3C630F>  /usr/lib/system/libsystem_kernel.dylib
           0x1a9763000 -        0x1a976dfff  libsystem_pthread.dylib <E692C011-A051-36C0-B0BB-6394503A9BEB>  /usr/lib/system/libsystem_pthread.dylib
           0x1aa4e6000 -        0x1aa804fff  Foundation              <B27D48F0-4800-367C-9FE4-7659FFEE25AB>  /System/Library/Frameworks/Foundation.framework/Foundation




{"app_name":"DJI GO 4","timestamp":"2019-02-15 11:15:37.85 +0300","app_version":"4.3.12","slice_uuid":"0847664F-8959-3210-9319-28AC5C810663","adam_id":1170452592,"build_version":"4292","bundleID":"com.dji.go","share_with_app_devs":false,"is_first_party":false,"bug_type":"142","os_version":"iPhone OS 12.0.1 (16A404)","incident_id":"799BDC04-1D27-41A7-8D82-622375F2FBAE","name":"DJI GO 4"}
Date/Time:       2019-02-15 11:15:23 +0300
End time:        2019-02-15 11:15:36 +0300
OS Version:      iPhone OS 12.0.1 (Build 16A404)
Architecture:    arm64
Report Version:  27
Incident Identifier: 799BDC04-1D27-41A7-8D82-622375F2FBAE

Data Source:     Microstackshots
Shared Cache:    0x9b4fc000 649A202A-80F8-32D7-BB50-D0E15ECF00B2

Command:         DJI GO 4
Path:            /private/var/containers/Bundle/Application/80A656ED-3AEE-4880-81B4-9CDAC0513A53/DJI GO 4.app/DJI GO 4
Identifier:      com.dji.go
Version:         4.3.12 (4292)
Beta Identifier: F24D7A1F-AD79-40C7-A510-D277D0F70BA0
PID:             409

Event:           wakeups
Action taken:    none
Wakeups:         45004 wakeups over the last 20 seconds (2223 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit:   45000
Limit duration:  300s
Wakeups caused:  45004
Duration:        12.80s
Steps:           6

Hardware model:  iPhone9,2
Active cpus:     2
Boot args:        


Heaviest stack for the target process:
  3  ??? (libsystem_pthread.dylib + 45660) [0x21bfed25c]
  3  ??? (libsystem_pthread.dylib + 45820) [0x21bfed2fc]
  2  ??? (Foundation + 1291184) [0x21ce833b0]
  1  ??? (DJI GO 4 + 44697340) [0x106c506fc]


Powerstats for:  DJI GO 4 [409]
UUID:            0847664F-8959-3210-9319-28AC5C810663
Path:            /private/var/containers/Bundle/Application/80A656ED-3AEE-4880-81B4-9CDAC0513A53/DJI GO 4.app/DJI GO 4
Architecture:    arm64
Parent:          UNKNOWN [1]
UID:             501
Footprint:       105.41 MB -> 98.81 MB (-6752 KB)
Pageins:         203 pages
Start time:      2019-02-15 11:15:23 +0300
End time:        2019-02-15 11:15:36 +0300
Num samples:     6 (100%)
CPU Time:        1.520s
Primary state:   4 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS Default, Requested Thread QoS Default, Override Thread QoS Unspecified
User Activity:   0 samples Idle, 0 samples Active, 6 samples Unknown
Power Source:    0 samples on Battery, 0 samples on AC, 6 samples Unknown
  3  ??? (libsystem_pthread.dylib + 45660) [0x21bfed25c]
    3  ??? (libsystem_pthread.dylib + 45820) [0x21bfed2fc]
      2  ??? (Foundation + 1291184) [0x21ce833b0]
        1  ??? (DJI GO 4 + 44697340) [0x106c506fc]
        1  ??? (DJI GO 4 + 43492036) [0x106b2a2c4]
          1  ??? (Foundation + 1288588) [0x21ce8298c]
            1  ??? (CoreFoundation + 605864) [0x21c349ea8]
      1  ??? (DJI GO 4 + 43402448) [0x106b144d0]
        1  ??? (libsystem_kernel.dylib + 143920) [0x21bf69230]
          1  <Kernel mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified>
  2  ??? (libsystem_pthread.dylib + 49392) [0x21bfee0f0]
    2  ??? (libdispatch.dylib + 73472) [0x21bdbcf00]
      1  ??? (libdispatch.dylib + 43620) [0x21bdb5a64]
        1  ??? (libdispatch.dylib + 84964) [0x21bdbfbe4]
          1  ??? (libdispatch.dylib + 18548) [0x21bdaf874]
            1  ??? (libdispatch.dylib + 398468) [0x21be0c484]
              1  ??? (libnetwork.dylib + 1399812) [0x21d487c04]
                1  ??? (libnetwork.dylib + 1401780) [0x21d4883b4]
                  1  ??? (libnetwork.dylib + 1405940) [0x21d4893f4]
                    1  ??? (libusrtcp.dylib + 53736) [0x21d6eb1e8]
                      1  ??? (libusrtcp.dylib + 282632) [0x21d723008]
                        1  ??? (libusrtcp.dylib + 119124) [0x21d6fb154]
                          1  ??? (libboringssl.dylib + 75796) [0x21d259814]
                            1  ??? (CFNetwork + 2480956) [0x21cbd8b3c]
                              1  ??? (libnetwork.dylib + 109152) [0x21d34ca60]
                                1  ??? (libnetwork.dylib + 679756) [0x21d3d7f4c]
                                  1  ??? (libnetwork.dylib + 1934852) [0x21d50a604]
                                    1  ??? (libxpc.dylib + 24712) [0x21c020088]
                                      1  ??? (libnetwork.dylib + 1948220) [0x21d50da3c]
                                        1  ??? (libnetwork.dylib + 692796) [0x21d3db23c]
                                          1  ??? (libnetwork.dylib + 1683060) [0x21d4cce74]
                                            1  ??? (libobjc.A.dylib + 87924) [0x21b5b0774]
                                              1  ??? (libobjc.A.dylib + 87820) [0x21b5b070c]
                                                1  ??? (libobjc.A.dylib + 21608) [0x21b5a0468]
                                                  1  ??? (libnetwork.dylib + 1683260) [0x21d4ccf3c]
                                                    1  ??? (libnetwork.dylib + 1678436) [0x21d4cbc64]
                                                      1  ??? (libobjc.A.dylib + 87924) [0x21b5b0774]
                                                        1  ??? (libobjc.A.dylib + 87820) [0x21b5b070c]
                                                          1  ??? (libobjc.A.dylib + 21608) [0x21b5a0468]
                                                            1  ??? (libnetwork.dylib + 2860032) [0x21d5ec400]
                                                              1  ??? (libxpc.dylib + 17796) [0x21c01e584]
                                                                1  ??? (libxpc.dylib + 23488) [0x21c01fbc0]
                                                                  1  ??? (libobjc.A.dylib + 87924) [0x21b5b0774]
                                                                    1  ??? (libobjc.A.dylib + 87848) [0x21b5b0728]
                                                                      1  ??? (libobjc.A.dylib + 110616) [0x21b5b6018]
                                                                        1  ??? (libobjc.A.dylib + 111312) [0x21b5b62d0]
      1  ??? (libdispatch.dylib + 43468) [0x21bdb59cc]
  1  ??? (libdyld.dylib + 2964) [0x21be1cb94]
    1  ??? (DJI GO 4 + 9984292) [0x104b35924]
      1  ??? (UIKitCore + 9321416) [0x249354bc8]
        1  ??? (GraphicsServices + 46468) [0x21e5d0584]
          1  ??? (CoreFoundation + 681400) [0x21c35c5b8]
            1  ??? (CoreFoundation + 684164) [0x21c35d084]
              1  ??? (CoreFoundation + 704956) [0x21c3621bc]
                1  ??? (libdispatch.dylib + 55348) [0x21bdb8834]
                  1  ??? (libdispatch.dylib + 398468) [0x21be0c484]
                    1  ??? (libdispatch.dylib + 394952) [0x21be0b6c8]
                      1  ??? (DJI GO 4 + 23720012) [0x10584f04c]
                        1  ??? (DJI GO 4 + 23959312) [0x105889710]
                          1  ??? (DJI GO 4 + 23963544) [0x10588a798]
                            1  ??? (Foundation + 1175388) [0x21ce66f5c]
                              1  ??? (Foundation + 309852) [0x21cd93a5c]
                                1  ??? (Foundation + 1176564) [0x21ce673f4]
                                  1  ??? (libsystem_kernel.dylib + 153928) [0x21bf6b948]
                                    1  <Kernel mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive>

  Binary Images:
           0x1041b0000 -                ???  DJI GO 4                <0847664F-8959-3210-9319-28AC5C810663>  /private/var/containers/Bundle/Application/80A656ED-3AEE-4880-81B4-9CDAC0513A53/DJI GO 4.app/DJI GO 4
           0x21b59b000 -        0x21bd23fff  libobjc.A.dylib         <55E000B7-6EC6-3C9E-8228-778494A89EA4>  /usr/lib/libobjc.A.dylib
           0x21bdab000 -        0x21be1bfff  libdispatch.dylib       <ACAD07EF-5FDE-3122-A11A-31AC4BF6EB3B>  /usr/lib/system/libdispatch.dylib
           0x21be1c000 -        0x21be46fff  libdyld.dylib           <03E11FB4-F89D-31D2-8683-20EF92C4AACD>  /usr/lib/system/libdyld.dylib
           0x21bf46000 -        0x21bf70fff  libsystem_kernel.dylib  <982CCBAD-717D-3A28-946E-BA07918897A3>  /usr/lib/system/libsystem_kernel.dylib
           0x21bfe2000 -        0x21bff2fff  libsystem_pthread.dylib <D2815AB1-46C1-3831-82FC-D22AE83B0CAD>  /usr/lib/system/libsystem_pthread.dylib
           0x21c01a000 -        0x21c048fff  libxpc.dylib            <F05AE7FF-D005-3614-A55A-56C5154FF33D>  /usr/lib/system/libxpc.dylib
           0x21c2b6000 -        0x21c61bfff  CoreFoundation          <A696AA66-F19C-3FFF-B094-574EAFC5F600>  /System/Library/Frameworks/CoreFoundation.framework/CoreFoundation
           0x21c97b000 -        0x21cd47fff  CFNetwork               <0F16D72D-C5D4-3AF4-9F1C-C4CB53A7C608>  /System/Library/Frameworks/CFNetwork.framework/CFNetwork
           0x21cd48000 -        0x21d054fff  Foundation              <5BFEC287-65CA-312A-A812-8CD72A9FDA1B>  /System/Library/Frameworks/Foundation.framework/Foundation
           0x21d247000 -        0x21d316fff  libboringssl.dylib      <45730761-CF86-39FF-AC90-223E7652A566>  /usr/lib/libboringssl.dylib
           0x21d332000 -        0x21d6a7fff  libnetwork.dylib        <D7854A01-7D6A-3FE3-A6A7-DDD7DAF77FDD>  /usr/lib/libnetwork.dylib
           0x21d6de000 -        0x21d73bfff  libusrtcp.dylib         <83A3CA7E-6016-31BD-87F8-94A173D7D91F>  /usr/lib/libusrtcp.dylib
           0x21e5c5000 -        0x21e5d8fff  GraphicsServices        <0B2BCE1A-8349-3988-B000-614BB964F818>  /System/Library/PrivateFrameworks/GraphicsServices.framework/GraphicsServices
           0x248a71000 -        0x249b98fff  UIKitCore               <2C345183-0DB2-3E5F-9D6F-09EE30142579>  /System/Library/PrivateFrameworks/UIKitCore.framework/UIKitCore

Thank you for your help me!
Best regards, Daniel.

fans7bed40e9 Posted at 2-15 22:37
Hi, Diana
Serial Number (SN ) :163DF7B001JG5J
DJI Account : fans7bed40e9

Hi there, thanks for providing the information needed. I'll go ahead and get feedback from our developers regarding your issue and feedback about this concern may be provided to you as soon as possible. Thank you.