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Seems like my gimbal isn't working correctly
425 8 2019-2-15
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djiuser_Doq1kqcWRsvT
lvl.3
Flight distance : 32769 ft
United States
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Good evening my DJI folks, it seems that my gimbal isn't going all the way straight down. Is there any way to check this problem out. Thanks
2019-2-15
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi there, my apologies for all the trouble. Did you experience any hard landings or crashes prior to the problem? Did you receive an error message on the APP? If yes, please provide a screenshot for further checking. Kindly restore the settings of your aircraft to factory defaults and  flash the firmware using DJI Assistant 2. Please download the software here: https://www.dji.com/spark/downloads and follow the video tutorial below. Thanks for your support.

2019-2-15
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Lysak2003
Second Officer
Flight distance : 500052 ft
Ukraine
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can you share some fotos?
2019-2-16
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S-e-ven
First Officer
Flight distance : 5922034 ft
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Thailand
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IF I am not mistaken it, the gimbal itselfs goes down "just about 80-85°", not real 90.
Just the viewing angle of the cam gives it a glimpse direct under the bird
2019-2-16
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djiuser_Doq1kqcWRsvT
lvl.3
Flight distance : 32769 ft
United States
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Here are a couple of pictures
2019-2-16
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pmshop
Second Officer
Flight distance : 8073271 ft
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United States
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I see what you mean.
I did a -75° video and got this:

You might try that gimbal adjustment in the camera settings:
But I have only had to do roll adjustments and have no idea what you may be getting into with a pitch adjustment:
This is an older video and some menu items may be different but still in there
2019-2-17
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fans6f66f9da
lvl.4
United States
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in sport mode the gimbal does not go all the way down, if you had been testing it in sport
2019-2-17
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djiuser_Doq1kqcWRsvT
lvl.3
Flight distance : 32769 ft
United States
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Thank all of you for ideas.  I have never had the nerve to fly my spark in sport mode. I have never messed with any of the settings from when I took it out of the box. Just try to have fun flying and taking photographs.
2019-2-17
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djiuser_Doq1kqcWRsvT
lvl.3
Flight distance : 32769 ft
United States
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pmshop Posted at 2-17 00:09
I see what you mean.
I did a -75° video and got this:
https://youtu.be/X2XubpwSSpA

Wow, just got to where I watch the u tube. Great info thanks.
2019-2-18
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