AndrewB60
 lvl.1
United Kingdom
Offline
|
I returned a 4 months old Inspire 2 for repair after a crash, the crash was caused by an inexplicable fault, aircraft started spinning out of control,wouldnt respond to any pilot input etc. This was in December 2nd, After days delay when I was asked to send files that it hadnt recorded, they (DJI) finally came to the conclusion that they didnt have enough info to prove that the product was at fault, and the repair would have to be paid for they did eventually agree to a 20% discount on the repair cost. I work for a large local Authority, and this was over the Christmas break, so I explained that payment would have to wait until normal work patterns resumed. As we are a local authority, we cannot pay any invoices unless the invoicer is on our preferred suppliers list. We sent a form for DJI to be included on the list so that we would be able to pay the invoice. We nevber heard anything from them, twice I sent emails asking to ensure that the form was completed to enable us to make payment, both times they were ignored. On Thursday this week, I got a UPS shipping notification for the camera part, when it arrived on Friday It had been returned without repair, no explanation or any supporting documentation of any kind The main airframe is also on route to be returned and apparently it hasnt been repaired either. A further two emails were sent to support, again both were ignored. I Spent a fruitless afternoon yesterday on Live Chat with someone who eventually told me that the reason they were returned unrepaired was because they hadnt been paid for.I appreciate that normally a company would only hold on to items for a finite time before returning them but 1. The time taken up was due to the search for the files (Which the aircraft HADNT recorded) and 2. Non payment was due to the fact that our required form hadnt been returned to us.
|
|
lvl.4
Administrator
