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285 11 2-18 01:14
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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Ok, leading question I know and the answer is usually yes. But, I live is Spain and need to return my Mavic for repair and cant work out where the heck to send it for a proper authorised decent repair? Very little info on the website. Any cluse would be helpful. Thanks.
2-18 01:14
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A CW
Captain
Flight distance : 8832591 ft
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United Kingdom
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Click on this link then raise a case with support. They may ask for further details before providing you with a shipping label for UPS to pick up the drone and deliver it to the European DJI service centre in the Netherlands https://www.dji.com/uk/service/repair?site=brandsite&from=nav - if out of warranty you will be invoiced and the repairs carried out then shipped back to you. The whole process can take typically a week to a month.
2-18 01:21
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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A CW Posted at 2-18 01:21
Click on this link then raise a case with support. They may ask for further details before providing you with a shipping label for UPS to pick up the drone and deliver it to the European DJI service centre in the Netherlands https://www.dji.com/uk/service/repair?site=brandsite&from=nav - if out of warranty you will be invoiced and the repairs carried out then shipped back to you. The whole process can take typically a week to a month.

Hi A CW, thanks for the reply and here I go again. I've been here. Repair progress inquiry or recommended service centre, right? There isn't one for Spain. Are you supposed to contact the Netherlands directly? Its doesn't recommend this or suggest this anywhere?
2-18 01:30
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A CW
Captain
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photographermarbella Posted at 2-18 01:30
Hi A CW, thanks for the reply and here I go again. I've been here. Repair progress inquiry or recommended service centre, right? There isn't one for Spain. Are you supposed to contact the Netherlands directly? Its doesn't recommend this or suggest this anywhere?

You need to submit the repair request then they will provide you with a shipping label and address as to where you need to send it. The Netherlands is the main (and I believe only) official DJI service centre in Europe. https://repair.dji.com/repair/index?site=brandsite&from=nav
2-18 01:41
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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A CW Posted at 2-18 01:41
You need to submit the repair request then they will provide you with a shipping label and address as to where you need to send it. The Netherlands is the main (and I believe only) official DJI service centre in Europe. https://repair.dji.com/repair/index?site=brandsite&from=nav

hey, thanks for that link, where the hell was that on the page? Did I miss it? I'll follow it through and see where I get to.
2-18 01:46
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A CW
Captain
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United Kingdom
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photographermarbella Posted at 2-18 01:46
hey, thanks for that link, where the hell was that on the page? Did I miss it? I'll follow it through and see where I get to.

DJI.com>Support>Repair Services>Online repair request

Follow that on your computer as my link may be specific to the UK.
2-18 01:49
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DJI Gamora
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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your concern. I would recommend reaching out one of our support channels in order for you to have the guide on what you'll need to do. You may just go to this link https://www.dji.com/support and have assistance. Thank you for your support.
2-18 08:50
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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DJI Gamora Posted at 2-18 08:50
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to your concern. I would recommend reaching out one of our support channels in order for you to have the guide on what you'll need to do. You may just go to this link https://www.dji.com/support and have assistance. Thank you for your support.

Hi Gamora, that link takes you to the wrong place. I'm guessing that is jsu a copy and paste answer used as a catch all. From your link you get to here: https://www.dji.com/es/service/repair so now where do you go? This part of the website is very badly laid out.
2-18 09:01
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DJI Gamora
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photographermarbella Posted at 2-18 09:01
Hi Gamora, that link takes you to the wrong place. I'm guessing that is jsu a copy and paste answer used as a catch all. From your link you get to here: https://www.dji.com/es/service/repair so now where do you go? This part of the website is very badly laid out.

I apologize and I understand about that. The link that I've provided for you to contact one of the support channels online or through phone an have you assistance about this. Thanks!
2-18 09:09
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eYeSkYeYe
Captain

Croatia
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Good question.... there is "public" service in Netherlands and one "hidden" for vendors only I think in Germany. But, yeah, DJI service network in Europe is pretty bad.
2-18 09:15
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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DJI Gamora Posted at 2-18 09:09
I apologize and I understand about that. The link that I've provided for you to contact one of the support channels online or through phone an have you assistance about this. Thanks!

Sorry, but that is again mis information. If you follow the natural course of this link you end up with a "recommended dealer" as the contact. DJI has NO responsibility for anything they do! This stage need to be eliminated and the link that was provided by Captain A CW the only one: https://repair.dji.com/repair/index?site=brandsite&from=nav

What is this page even for? https://www.dji.com/es/service/repair
2-18 09:35
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photographermarbella
lvl.3
Flight distance : 6278 ft
Spain
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eYeSkYeYe Posted at 2-18 09:15
Good question.... there is "public" service in Netherlands and one "hidden" for vendors only I think in Germany. But, yeah, DJI service network in Europe is pretty bad.

Yes, it's like it was all bolted on as an afterthought as the company were expanding. None of the navigation on the website or structure make sense. https://repair.dji.com/repair/index?site=brandsite&from=nav this is the page thats needed but its impossible to find through normal navigation of the site. Thanks again Captain A CW.
2-18 09:38
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