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How long DJI takes time to repair DJI Mavic Pro 2
423 5 2019-2-19
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zmubarik
lvl.1
Flight distance : 13888 ft
Australia
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Hi,

I purchased DJI Mavic Pro 2 few months ago, and it's not back to repair for last 3 weeks.
I am not sure, how long it will take to get repired.

Anyone else can share repair time period ?
2019-2-19
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AlphaFlightNW
lvl.4
Flight distance : 784265 ft
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United States
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It can depend on distance to the repair center. I would use the case number to look it up or give dji a ring. Also, might I inquire the nature of the repair?
2019-2-19
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi zmubarik, the overall repair time will be 5-6 working days after your product is received by our repair center, may I have your case number so that we can check?
2019-2-19
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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My P4P replacement took 4 weeks but each case is different.
2019-2-20
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Swedrone
Second Officer
Flight distance : 14066975 ft
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Sweden
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A CW Posted at 2-20 01:40
My P4P replacement took 4 weeks but each case is different.

Replacements probably needs escalation and approval which probably takes more time.
2019-2-20
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Swedrone Posted at 2-20 01:52
Replacements probably needs escalation and approval which probably takes more time.

Very true - it was a DOA unit and over the Christmas period too - it is usually 1-2 weeks for more basic repairs
2019-2-20
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