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Help! An unknown error occurred (-12842)
307 4 2-24 16:02
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RyanP22
lvl.1
United States
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Just wrapped up a full day shoot with my original OSMO on Friday (2/22). All footage shows a -12842 error (never had problems in the past). Is the footage salvageable? I see the image in the preview window and all the files have data associated with them. Tried Quicktime, Premiere...and nothing opens.

Many thanks in advance,

Ryan


2-24 16:02
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Huawei De Guzman
Second Officer

Philippines
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Maybe test it on other computer or devices that can playback your videos.
2-25 15:49
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Huawei De Guzman
Second Officer

Philippines
Offline

Maybe test it on other computer or devices that can playback your videos. You can also check this solution: https://www.solvusoft.com/en/err ... cktime-error-12842/
2-25 15:49
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RyanP22
lvl.1
United States
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Huawei De Guzman Posted at 2-25 15:49
Maybe test it on other computer or devices that can playback your videos.

Same error on other computers and Premiere won't even recognize the files (not visible in the media browser for Premiere). I was able to open the files in VLC player since it separates audio and video encoding for files. I worked around by saving the file down in M4V format removing the audio encoded portion of the file.
2-26 07:37
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RyanP22
lvl.1
United States
Offline

Huawei De Guzman Posted at 2-25 15:49
Maybe test it on other computer or devices that can playback your videos. You can also check this solution: https://www.solvusoft.com/en/errors/runtime-errors/apple-inc/quicktime/12842-quicktime-error-12842/

Same error on other computers and Premiere won't even recognize the files (not visible in the media browser for Premiere). I was able to open the files in VLC player since it separates audio and video encoding for files. I worked around by saving the file down in M4V format removing the audio encoded portion of the file. Quicktime is all up to date and is functioning fine with other files. I think the audio chip on the OSMO must have dislodged and the audio and video files are not encoding properly out to the camera (I think audio and video encoding is not syncing up when importing the footage out of the camera). I notice the camera has no audio signal even with the audio settings on in the DJI Go Create App.
2-26 07:39
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