Hi everybody,
Fist sorry for my english.
PROBLEM DJI CARE RE-ACTIVATION:
I have a problem with dji care and I'm really disapointed with the system that I don't understand. So I would like to ask if someone had the problem:
I bought time ago an INSPIRE 2 with X5S + DJI care for both.
In a time of a year, I had 2 crash ( yes I know)... After the second remplacemnet, as it was a verified aircraft by dji, the spainsh dji official shop told me that, it was ok to activate DJI CARE again, actually when I turned it on, the drone ask me for that:
1- If the aircraft is ''new'', and just minuts before activated, it ask you if you want to instal the dji care, it's becasue that aircrat is OK to instal dji care, isn't it?
So I just follow the steps that the app said, and I decide to pay again for the dji care. With bouth new serial numbers for the drone and camera. I introduce them and everinthing was okey, nothing stop my proccess to the payment.
2 - If you introduce serian numbers of an aircraft that is not ok to instal dji care, the procces stop, and doesn't allow you to go to the paymnent. So if my payment is accepted for those serial numbres should mean that they are ok to install dj care, isn't it?
I got my payment confirmation of both dji cares by email. So as the payment is confirm I suppose the instalation will we automaticly done by dji. No further emails saying ''that was en error'', ''this is no possible'', please have your money back... no news.
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Unfourtulanty , 3 months later i had an other crash... (yes I know)... but then SURPRISE!!!
I wnet to the dji care service and... ''NO PLAN ACTIVATED FOR THOSE SERIAL NUMBERS''!!!!!!!!  (not activated but payed!!)
Really dissapointed with that new, I sent emails to dji, they just say ''is not possible to instal a care to a remplacement''.
I went to the SPAINS DJI OFFICLA SELLER, and theys told me, that was wrong, ''any aircraf new activated withing 48 hours its ok to install DJI CARE'' if its no new but still on warranty, you have to do the video showing everithing its ok and then you can activate the dji care.
I went back to dji support, and after a couple of emails and phone calls ( aswering each 48 hours wich means more than a week during with I lost 2 jobs), they said they '' is not possible to instal a care to tath aicraft, and they are gona check to give back me the money of those cares...
.......
''On this case they had mentioned that we can only process a refund for the care plan that you had purchased again, since we need to follow the policy that it is a one time purchase''.... ''...We have forwarded this information for your plan to be cancelled''. '&apos  lease note that this is subject to approval.''
if I have never had a crash?? They will never gave that money back! X(
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So I would like to know if there's someone on that sme situation and how did you solve that....
Thanks you very much for your time.
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lvl.2
Administrator
yes I know)... After the second remplacemnet, as it was a verified aircraft by dji, the spainsh dji official shop told me that, it was ok to activate DJI CARE again, actually when I turned it on, the drone ask me for that:
(not activated but payed!!)
lease note that this is subject to approval.''
