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Matrice100 Problems- Office of Emergency Management
285 6 3-1 12:51
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kwhite400
lvl.1
Flight distance : 100115 ft

United States
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I am  having an issue with the Matrice 100, I upgraded the firmware through the assistant 2 Software. The firmware stalled at 99% and stayed at that point for over an hour. I used the Trouble shooting tips and disconnected the cable from the computer and reconnected it, and the software did not reconize the matrice. I powered down the drone removed the batteries and restarted the drone, only to be met with multiple Errors one being "main controller connection to center board failed" The gimble isn't recieving data, the drone has a Beep, Beep, Beep sound and there is no lights on except the battery light. Is there a way i can fix this?

I have tried installing the FW through the camera but get the message that the firmware is identical, or older than the FW installed. Is there a fix for this, I cannot seem to find a fix or an answer. Can the latest firmware update be sent through email? or will i have to send the drone in for service. Pleas help, this drone is used for The Office of Emergency Management, and search and rescue missions.
3-1 12:51
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ALABAMA
Captain
Flight distance : 9122356 ft
United States
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Have you tried inserting another fully charged battery?
3-1 14:10
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kwhite400
lvl.1
Flight distance : 100115 ft

United States
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ALABAMA Posted at 3-1 14:10
Have you tried inserting another fully charged battery?

Yes I have tried multiple batteries
3-1 15:04
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi there, sorry to read the concerning issues regarding your Matrice 100.  Kindly contact our Proline support via email at support.us@dji.com. Should you have other concerns, don't hesitate to reach us. We're here to help. Thank you.
3-1 15:20
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ALABAMA
Captain
Flight distance : 9122356 ft
United States
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Sounds like maybe a board was damaged during update.  I had the same thing happen. Bricked a battery too.
3-1 15:57
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kwhite400
lvl.1
Flight distance : 100115 ft

United States
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ALABAMA Posted at 3-1 15:57
Sounds like maybe a board was damaged during update.  I had the same thing happen. Bricked a battery too.

did you have to send it back in to DJI?
3-2 05:29
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ALABAMA
Captain
Flight distance : 9122356 ft
United States
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kwhite400 Posted at 3-2 05:29
did you have to send it back in to DJI?

Yes.   $232.
3-2 09:06
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