DJI Stephen
DJI team
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Hello and good day Zemoguy. I am sorry to know that you are having issues with your new DJI Osmo Pocket. Have you tried using a different mobile device and see if the issue will still persist? Upon checking the mobile device that you are using Samsung 6 Edge. I am sorry to say that the mobile device that you are using is still not recommended for your DJI Osmo Pocket as of the moment. Actually, there is a possibility that the Samsung 6 Edge will work, however, since it's not yet optimized with the DJI Osmo Pocket and with the DJI Mimo application we cannot guaranteed the stability of the Samsung 6 Edge when in use with the said device and with the said application and if this will work all the time while using the specific device. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any problem. Thank you.
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