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Battery issue
823 8 2019-3-3
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zed475
lvl.1
United Kingdom
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Just received this new dji Spark with 3 batteries (bought on ebay UK) - sold as brand new. On testing 1 of the battery does not seem to be charged. Have tried with the accompanied charging hub, in the Spark itself, on pcs with no luck. See attached videos for advice on what that means. The lights started being solid red, then green, 2 green lights blink. When the power button is pressed on the battery it shows 1 solid green light, and that doesnt matter if I leave it to charge for 15mins/1hr/7hrs, same result, it doesnt charge more than that and the Spark doesn't power on!

20190303_130841 copy.jpg
2019-3-3
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pmshop
Captain
Flight distance : 7881391 ft
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United States
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Try charging through the spark. It is a last ditch effort but it sounds like it sat on the shelf for too long before shipping.

Remember, batteries may not have been grabbed out of the same lot for packing.
If still does not charge, then contact DJI for exchange.

2019-3-3
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DJI Tony
Administrator

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Hi, we're sorry to read about the problem with your battery. If this specific battery won't charge using different ways of charging and it would not provide power supply to the aircraft then I'm afraid that we couldn't provide further troubleshooting with this situation. I would recommend contacting our support using the link below for us to provide an appropriate resolution. Please see the link below if you wish to contact our support. Thank you for continued support.

www.dji.com/support
2019-3-3
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Rustic17
Captain
Flight distance : 2716936 ft
United States
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pmshop Posted at 3-3 06:06
Try charging through the spark. It is a last ditch effort but it sounds like it sat on the shelf for too long before shipping.

Remember, batteries may not have been grabbed out of the same lot for packing.

He states he did try charging through the Spark...
2019-3-3
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snowbird pilot
Second Officer
United States
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hmmm... ebay??
2019-3-3
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pmshop
Captain
Flight distance : 7881391 ft
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United States
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Rustic17 Posted at 3-3 10:24
He states he did try charging through the Spark...

DUH!
How did I miss that?
2019-3-3
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ssylca44
Captain
Flight distance : 434721 ft
Canada
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Using DJI GO4 app can you tell the battery % charge? If more than 8%, discharge it to that value and try charging it again. Cheers
2019-3-4
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zed475
lvl.1
United Kingdom
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Thanks for the advice guys, yeah, only one thing left, the seller is willing to order a new one for me and will contact dji as he bought it new only 3 months ago. BTW I did try different plugs/ cables, with the Spark / charging hub/ power bank, all sorts. The lights 2 green lights comes on 4 times in a row only blink when is plugged, but as soon as its off no lights comes on. I'm new to drone but thought how hard can it be to charge it. Also, have 2 other batteries that came together they work fine, charges with both hub and spark!
2019-3-5
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fans49153e39
New

India
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zed475 Posted at 3-5 12:52
Thanks for the advice guys, yeah, only one thing left, the seller is willing to order a new one for me and will contact dji as he bought it new only 3 months ago. BTW I did try different plugs/ cables, with the Spark / charging hub/ power bank, all sorts. The lights 2 green lights comes on 4 times in a row only blink when is plugged, but as soon as its off no lights comes on. I'm new to drone but thought how hard can it be to charge it. Also, have 2 other batteries that came together they work fine, charges with both hub and spark!

@zed475 I'm having the same issue with a my new Spark. Except I've got just the one battery and it keeps going through the cycle of 4 blinks of the first two lights and then going blank. What did you end up doing to fix this?
2019-4-26
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