David J.
Captain
Flight distance : 1231385 ft
United States
Offline
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DJI Tony Posted at 3-3 14:27
Hi, thanks for the prompt reply. Please try to refresh the firmware of your aircraft using the DJI Assistant 2 on your computer, however, if the drone is already up to date, you may refresh the firmware instead. After using the DJI Assitant 2, you could try to re-link the aircraft and remote controller again to see if that would work. If this situation would persist, I'm afraid that the remote controller doesn't work properly and it needs to send the unit into our facility for further evaluation. For the mean-time, you refer to the link below for you to download the application.
https://www.dji.com/spark/info#downloads
I contacted DJI Support and they requested that I send the remote in for repair. I was told that they would determine the cost of repair when the received it; however if I declined the repairs I could be charged a $65 per hour fee for labor. Seeing that this is a software problem, this seems extremely unreasonable.
Is there any other option or way to get this straightened out? |
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