So basically I can hear the normal motor noise that you can barely hear but as soon as the camera is turned on that noise becomes so loud that even the camera mic can pick it up. It stops when I turn the camera off. I’ve tried all the tests and everything comes out fine. I even tried a different lens but the issue still occurs. I’m using a Sony A7 iii with a 16-35mm f4 . Anyone have any idea what the issue might be ?

Hi Supreme94, sorry to hear that, any chance to share us a short video of the noise so that we can verify if it is normal or not? Thank you.

DJI Mindy Posted at 3-4 23:57
Hi Supreme94, sorry to hear that, any chance to share us a short video of the noise so that we can verify if it is normal or not? Thank you.

Here you go.

https://youtu.be/uwdHKHut45w

Supreme94 Posted at 3-5 00:28
Here you go.

https://youtu.be/uwdHKHut45w

Thanks for the video, may we verify if all the gimbal knobs have been locked tightly? Was the lens support mounted properly? Did you try the Auto Tune? Does only the Pitch axis have the noise?

DJI Mindy Posted at 3-5 00:53
Thanks for the video, may we verify if all the gimbal knobs have been locked tightly? Was the lens support mounted properly? Did you try the Auto Tune? Does only the Pitch axis have the noise?

Pretty much yes to all the questions you just asked . I made sure everything was secured properly and well balanced. I performed an auto tune, balance test , and system calibration. Everything turned out fine. I also noticed that when I point the camera straight upward it stops but as soon as I move it to any other angle it starts back up again.

DJI Mindy Posted at 3-5 00:53
Thanks for the video, may we verify if all the gimbal knobs have been locked tightly? Was the lens support mounted properly? Did you try the Auto Tune? Does only the Pitch axis have the noise?

Sorry upon closer inspection I realized that the majority of the noise is coming from the pan motor.

Supreme94 Posted at 3-5 01:10
Sorry upon closer inspection I realized that the majority of the noise is coming from the pan motor.

Thanks for the details, we have forwarded the video to our engineers for further verification, I will keep you updated soon, please wait patiently, thank you.

DJI Mindy Posted at 3-6 22:54
Thanks for the details, we have forwarded the video to our engineers for further verification, I will keep you updated soon, please wait patiently, thank you.

Ok thank you

Supreme94 Posted at 3-6 23:09
Ok thank you

Thanks for your patience, we also need the serial number of your Ronin-S, will there is any difference when turning on/off the EIS （Electric Image Stabilization）of the camera?
If there is no luck, please provide us the parameters of the motor settings including the Stiffness, Strength, Filter and Control, thank you.

DJI Mindy Posted at 3-7 01:40
Thanks for your patience, we also need the serial number of your Ronin-S, will there is any difference when turning on/off the EIS （Electric Image Stabilization）of the camera?
If there is no luck, please provide us the parameters of the motor settings including the Stiffness, Strength, Filter and Control, thank you.

Serial number is 0EMDFAQ00D020B. I turn the EIS on and off on the camera and still no luck. I attached photos of the information you requested.

Supreme94 Posted at 3-7 23:10
Serial number is 0EMDFAQ00D020B. I turn the EIS on and off on the camera and still no luck. I attached photos of the information you requested.

Thanks for providing us the required info, I will come back to you soon, thank you for your patience.

DJI Mindy Posted at 3-8 00:10
Thanks for providing us the required info, I will come back to you soon, thank you for your patience.

Hello, I haven’t heard back in a while . Any info ?

Supreme94 Posted at 3-24 10:19
Hello, I haven’t heard back in a while . Any info ?

Hi Supreme94, I have sent you PM, please check, thank you.

Same camera and lens . Same problem. What is the solution?

Anyone get any working solution .
Just received my Ronin S and I have the same issue

Hi guys,
Don't know if its because of vibration or grounding but this worked for me:
Putting a rubber between the plate and screw.



A73 x 24-105mm

I have a Sony A9, with the same problem.  I just bought the Ronin S and when I first set it up it was fine - no noise.  But after I auto-tuned the Ronin S, the noise appeared.  I can't get rid of it now.

Mo_camera Posted at 6-12 01:23
Hi guys,
Don't know if its because of vibration or grounding but this worked for me:
Putting a rubber between the plate and screw.

Hey where did you buy the rubber? a hardware store. This makes sense since the noise is only when the camera is on for me.

I have the same problem of motor noise coming from all the motors. More prominent noise from the pan motor. Should I be concerned about this issue or its normal regarding the durability of the product in future.