FlyLapse360
lvl.1
Flight distance : 354469 ft
Colombia
Offline
|
DJI Gamora Posted at 3-5 11:29
Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that may I ask when using the Built-in mic on the Osmo are you able to record the Audio? have you tried to test as well the external mic from your phone and see if will work? Please keep us posted. Thanks!
Hello. Thanks for replying. Yes, I have tried using both ways to record audio. Internal mic and external mic, I even used different external mics just in case and no success, I tested the external mics on different devices to make sure that they worked fine.
I also talked to a certified DJI technical support here in Colombia and he said that they do not handle Osmo because they don't sell any replacement parts for it.
Please give me a solution for this. Right now I have to use an external recording device so my video can have audio, and that is a hassle. |
|