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Uncontrolled rapid descent + crash
499 2 2019-3-4
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eliotNYC
lvl.1
United States
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I was recently flying my relatively new Spark in an urban environment with no issue for around 3-4 minutes with over 40% battery, and after flying it for a few seconds in Sport mode, the Spark began rapidly descending and ultimately crashed (somewhat softly). When the Spark was rapidly descending, the controls were not working at all despite me aggressively trying to hit "up" on the controller.
I don't know how to upload the log just yet, but I did record my screen showing the in-app flight record recording here: https://we.tl/t-B7rakFcYl2 (the rapid descent starts at the 2:42 mark in the video)

Does anyone know why this could have happened? I charged the battery to 96% yesterday and took it for another test flight and ran into no issues, so I am not sure if there is anything wrong with the drone itself, but I am about to take it on a vacation and want to make sure it does not fall again like that.

Happy to provide any other information that would help.

Thanks in advance!

2019-3-4
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DJI Stephen
DJI team
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Hello and good day eliotNYC. I am sorry for the troubles that it may cause and to know what happened to your prvious flight with your DJI Spark. Since this issue is happened. It appears that this issue needs to be diagnosed by our team. You can contact our support team to start up a repair case by using this link: https://www.dji.com/support. We hope to hear from you soon and looking forward to resolve this as soon as possible. Thank for your support.


2019-3-4
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JJB*
Captain
Flight distance : 12165479 ft
  • >>>
Netherlands
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Hiya,

To upload your flightrecord use this link > https://www.phantomhelp.com/LogViewer/Upload/

Did you know that you started your flight with only 6 sats and bad GPS reception? that`s why flight started in OPTI mode, in OPTI height is limited, but after while you had 8 sats plus 2 bars for reception.
at 56 seconds HP was recorded, lucky for you that your drone was close to the take-off point.

Guess the flightrecord will tell more what happend.

cheers
JJB

cheers
JJB
2019-3-4
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