I am a PC user and like to shoot in 3840 but when I shoot using Active Trac, Spotlight it switches to 4096. I want to stop it from doing that. Any suggestions?

Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regards to that, may I clarify you mean the resolution of the video? May I ask as well what Phantom series do you have? Please keep us posted. Thanks!

Thanks for your reply. I use two stones both phantoms. One in 4 plus the other is the 4 pro 2.0

It will always switch to 4K because Active Track uses the main camera to identify and follow an object. For that it needs the highest resolution.